Deutsch
Español
Français
Italiano
Nederlands
Polski
Português
Русский
Türkçe
Svenska
Chinese
MagyarASUS ROG Ally: ASUS announces resolution and warranty extension for SD card failures
Almost nine months has passed since ASUS admitted that the SD card reader in the ROG Ally could malfunction 'under certain thermal stress conditions'. Its explanation did not go so far as to admit that there was an SD card reader defect on its first gaming handheld, though. Instead, it distributed BIOS 323 that it claimed would alleviate the issue by fine-tuning the 'default and minimum fan speeds on the device to improve reliability'.
Since then, ASUS has distributed numerous BIOS updates and improvements to its Armory Crate SE (ACSE) software. However, it seems that the company has finally acknowledged the issue, albeit while attempting to minimise how many devices could have been affected. In a statement sent to those who previously returned their ROG Ally for repair and posted as a bulletin on its website, ASUS stated the following, which we have reformatted to improve legibility:
We have become aware that a small number of SD card readers in the ROG Ally (2023) RC71L may not perform as expected. We are therefore extending the warranty on the SD card reader from twelve to twenty-four months.
We will reimburse you for SD cards damaged by the SD card reader if you send the card(s) to us along with proof of purchase when you return your Ally for RMA service. If you do not have proof of purchase for your damaged SD card(s), we will reimburse the card’s(s’) fair market value as determined by us.
If you previously sent your Ally to us for warranty service and did not receive a reimbursement for a damaged SD Card, you can contact us to discuss receiving reimbursement.
In lieu of RMA service, you can return your Ally to us for a full refund within 90 days of purchase if you purchased your Ally (2023) RC71L from ASUS directly.
For some reason, its resolution and warranty extension only extend to customers based in the US. Unsurprisingly, the regional limitations of ASUS' resolution has not proven popular with many ROG Ally owners, nor has its insistence that only 'a small number' of devices have been affected. Please see ASUS' bulletin for more information.
Source(s)
ASUS via @HiTechLoLife1
