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Philips Hue users report missing helpful information in app

The Philips Hue app is missing information from the Home view. (Image source: Philips Hue)
The Philips Hue app is missing information from the Home view. (Image source: Philips Hue)
Signify has withdrawn a feature from the Philips Hue app, removing information that users have suggested was useful. The change appears to only affect iOS users currently and could have happened in one of the recent app updates, like version 5.12.0 released earlier this month.

The Philips Hue app appears to be missing a feature that tells users how many lights are switched on in a room or zone. Previously, customers would see messages like “All lights are on” or “2 lights are on” within the room or zone banners displayed in the app’s Home view. The note would appear between the room name and the brightness adjustment slider.

The missing feature from the Philips Hue app was spotted by Hueblog.de reader Yoshi, with several users confirming the same issue and suggesting that they found the information helpful. However, it appears that only customers managing their smart home devices via the iOS app are affected, with Android users indicating that they still see the note. It could be that this change occurred during the latest iOS app update, version 5.12.0, which arrived on March 6th with “various bug fixes and stability improvements”. A corresponding software for Android does not appear to have rolled out; the previous update here was on February 8th to version 5.10.0.

Signify has yet to comment on the change to the iOS app, leaving customers uncertain whether the feature will reappear in the future. It remains to be seen whether the next Philips Hue Android app update will also remove this additional information from the Home page.

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The old (left) and new (right) versions of the Philips Hue app for iOS. (Image source: Philips Hue)
The old (left) and new (right) versions of the Philips Hue app for iOS. (Image source: Philips Hue)

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> Expert Reviews and News on Laptops, Smartphones and Tech Innovations > News > News Archive > Newsarchive 2024 03 > Philips Hue users report missing helpful information in app
Polly Allcock, 2024-03-11 (Update: 2024-03-11)