Notebookcheck

Growing concerns over Eve-Tech's unfulfilled orders for Eve V computers

It seems Eve-Tech may be struggling to fulfill orders for Eve V convertible computers. (Source: Eve-Tech)
It seems Eve-Tech may be struggling to fulfill orders for Eve V convertible computers. (Source: Eve-Tech)
Eve-Tech has just had another flash sale for its Eve V device, with potential customers likely enticed by discounts ranging from US$300 all the way to US$600 for the i7-7Y75 variant. However, there seems to be a growing number of disgruntled buyers venting their frustration online over the company’s extreme tardiness in regard to shipping the crowdfunded convertible.

There have been many good things said about the Eve V convertible PC; our review highlighted the great overall package, the bright and accurate display, the affordable price point and the fact it could compete head-on with devices from major manufacturers, such as the Microsoft Surface Pro. Eve-Tech took a novel and recommendable approach in designing and developing the convertible by collaborating with users, and the company ended up with a winning device.

A number of secret sales have offered great discounts on the already reasonably priced Eve V, and it seems plenty of eager customers have ordered the convertible. But there seems to be a growing number of people voicing their concerns in regard to deliveries and refunds. For instance, a post on Reddit by a user called xanndor has been recently attracting attention from other redditors who find themselves in the same delivery/refund state of purgatory.

The post has asked for comments from people who have not yet received their Eve V convertible, and shockingly some of the redditors have claimed they have been waiting over 18 months to get their computer. The majority of the subreddit posters seem to have ordered an Eve V in December 2017, and it is reasonable to say that 15 months of waiting time is more than excessive.

Eve-Tech may be aware of these issues, as its community page practically starts with the comment “bottlenecks have been resolved.” There have been some complaints that the company is not allowing users or buyers to voice their issues in the community and that forum restructuring has restricted any public complaint procedure; currently, those with problems have been asked to contact the manufacturer’s support team directly.

The Eve-Tech website does state “items in stock and ship in 2-4 business days.” When a company starts collecting a number of disgruntled customers who have had to wait for over a year for either their purchase or a full refund, it will tarnish the reputation the firm has worked hard to establish and build upon. Now it’s up to Eve-Tech to make an adequate response to the users that helped it create the Eve V in the first place.

Source(s)

Reddit

Eve-Tech (Community)

Read all 6 comments / answer
static version load dynamic
Loading Comments
Comment on this article
Please share our article, every link counts!
> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 03 > Growing concerns over Eve-Tech's unfulfilled orders for Eve V computers
Daniel R Deakin, 2019-03- 9 (Update: 2019-03-11)