Growing concerns over Eve-Tech's unfulfilled orders for Eve V computers
There have been many good things said about the Eve V convertible PC; our review highlighted the great overall package, the bright and accurate display, the affordable price point and the fact it could compete head-on with devices from major manufacturers, such as the Microsoft Surface Pro. Eve-Tech took a novel and recommendable approach in designing and developing the convertible by collaborating with users, and the company ended up with a winning device.
A number of secret sales have offered great discounts on the already reasonably priced Eve V, and it seems plenty of eager customers have ordered the convertible. But there seems to be a growing number of people voicing their concerns in regard to deliveries and refunds. For instance, a post on Reddit by a user called xanndor has been recently attracting attention from other redditors who find themselves in the same delivery/refund state of purgatory.
The post has asked for comments from people who have not yet received their Eve V convertible, and shockingly some of the redditors have claimed they have been waiting over 18 months to get their computer. The majority of the subreddit posters seem to have ordered an Eve V in December 2017, and it is reasonable to say that 15 months of waiting time is more than excessive.
Eve-Tech may be aware of these issues, as its community page practically starts with the comment “bottlenecks have been resolved.” There have been some complaints that the company is not allowing users or buyers to voice their issues in the community and that forum restructuring has restricted any public complaint procedure; currently, those with problems have been asked to contact the manufacturer’s support team directly.
The Eve-Tech website does state “items in stock and ship in 2-4 business days.” When a company starts collecting a number of disgruntled customers who have had to wait for over a year for either their purchase or a full refund, it will tarnish the reputation the firm has worked hard to establish and build upon. Now it’s up to Eve-Tech to make an adequate response to the users that helped it create the Eve V in the first place.
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