Notebookcheck

Firmware update bricks Google Home and Google Home Mini smart speakers

Google Home speakers are left unresponsive after a firmware update. (Image via Reddit user Umagafr3sh.)
Google Home speakers are left unresponsive after a firmware update. (Image via Reddit user Umagafr3sh.)
A firmware update pushed out to Google Home and Google Home Mini smart speakers earlier this month has been bricking devices, leaving them completely unresponsive. Google has acknowledged the problem and promised a resolution in the near future. Unfortunately, the tech giant is apparently not replacing out-of-warranty devices.

OK Google, why aren’t you working anymore?

A recent firmware update for Google’s Home and Home Mini smart speakers seems to be bricking multiple devices, rendering them inoperable. 

The firmware update was pushed out earlier this month. Soon after receiving the update, multiple users flocked to Reddit and Google’s support forums stating that their devices were no longer responding to any input. Power cycling (turning it off and on again) has not worked, although some users have found success in factory resetting the device. For the most part, though, it seems that the affected devices are now dead in the water. 

The worst part about the debacle is that, despite being the root cause of the issue, it doesn’t seem that Google is replacing out-of-warranty Home or Home Mini devices. This has drawn the ire of several users, but Google has stated that they are working on a resolution.

Rachel Chambers, a Google employee, posted the following on the Google Nest Help forum:

We wanted to provide an update here — as others have noted in this thread, the team is aware of these specific issues with both Google Home Minis and Google Home devices becoming unresponsive and we're actively working on a fix. 

It has been very difficult for our team to diagnose this issue and we understand why many of you have been frustrated with this ongoing process. Our support team will be reaching out to customers on this thread via private messaging to further address this issue and come to a resolution. 

We appreciate your patience as we work through this.

Do you have a Google Home or Google Home Mini? Has it suddenly stopped working? Let us know in the comments.

Working For Notebookcheck

Are you a techie who knows how to write? Then join our Team! Especially English native speakers welcome!

Currently wanted: 
News and Editorial Editor - Details here

Source(s)

static version load dynamic
Loading Comments
Comment on this article
Please share our article, every link counts!
> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 10 > Firmware update bricks Google Home and Google Home Mini smart speakers
Sam Medley, 2019-10-24 (Update: 2019-10-24)
Sam Medley
Sam Medley - Review Editor - @samuel_medley
I've been a "tech-head" my entire life. After graduating college with a degree in Mathematics, I worked in finance and banking a few years before taking a job as a Systems Analyst for my local school district. I started working with Notebookcheck in October of 2016 and have enjoyed writing news articles and notebook reviews. My areas of interest include the business side of technology, retro gaming, Linux, and innovative gadgets. When I'm not hunched over an electronic device or writing code for a new database, I'm either outside with my family, playing a decade-old video game, or sitting behind a drum set.