Notebookcheck
, , , , , ,
search relation.
, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
 

Brand-new Realme XT smartphone goes up in flames but Realme attributes it to "external force"

The new Realme XT smartphone exploded while being charged. (Image source: 91Mobiles/Roshan Singh)
The new Realme XT smartphone exploded while being charged. (Image source: 91Mobiles/Roshan Singh)
A brand-new Realme XT smartphone has gone up in flames during charging, leaving the owner with a charred husk of a device. However, Realme believes the phone exploded “due to external force” whereas the user is insistent that the Realme XT had its meltdown while charging overnight.
Daniel R Deakin,
, , , , , ,
search relation.
, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
 

Somewhat disturbingly, smartphone OEMs frequently have to deal with issues of exploding or burning devices. We have had reports in the past relating to smartphones from Huawei, Samsung, Redmi and many others, and now it’s Realme’s turn. A Realme customer called Roshan Singh has shared photos of his now destroyed Realme XT (see below), which clearly went through a catastrophic incident.

According to Singh, the Realme XT exploded while it was being charged, and he used the official charger that came with the smartphone, too. However, after looking at the images he sent to Realme’s customer services department, the company has issued a statement to 91Mobiles that states the damage was caused by “external force”. It seems the battery had been struck by something heavy that caused the Realme XT to burst into flames. Realme’s official statement reads:

For us, one of the key pillars is product quality. Every smartphone manufactured by Realme goes through a number of stringent quality and durability checks as customer safety is of utmost importance for us. As per our investigation, we have learnt that the smartphone was damaged due to external force. The user’s smartphone battery caught fire as the smartphone was punctured from outside.

However, Singh has decided to proceed with his complaint and apparently Realme is going to investigate the explosive incident further. At the moment, it doesn’t seem to be an issue on the scale of the infamous Samsung Galaxy Note 7 debacle, but it’s always worth keeping a cautious eye out when these things happen. Realme XT owners will no doubt be extra vigilant for the time being, regardless of the company’s assurance that it was down to user fault.

Realme XT. (Image source: 91Mobiles/Roshan Singh)
Realme XT. (Image source: 91Mobiles/Roshan Singh)
Realme XT. (Image source: 91Mobiles/Roshan Singh)
Realme XT. (Image source: 91Mobiles/Roshan Singh)
Realme XT. (Image source: 91Mobiles/Roshan Singh)
Realme XT. (Image source: 91Mobiles/Roshan Singh)
Realme XT. (Image source: 91Mobiles/Roshan Singh)
Realme XT. (Image source: 91Mobiles/Roshan Singh)
Realme XT. (Image source: 91Mobiles/Roshan Singh)
Realme XT. (Image source: 91Mobiles/Roshan Singh)

Source(s)

Read all 4 comments / answer
static version load dynamic
Loading Comments
Comment on this article
, , , , , ,
search relation.
, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
 
Daniel R Deakin
Daniel R Deakin - Managing Editor News - 2506 articles published on Notebookcheck since 2012
My interest in technology began after I was presented with an Atari 800XL home computer in the mid-1980s. I especially enjoy writing about technological advances, compelling rumors, and intriguing tech-related leaks. I have a degree in International Relations and Strategic Studies and count my family, reading, writing, and travel as the main passions of my life. I have been with Notebookcheck since 2012.
Please share our article, every link counts!
> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 06 > Brand-new Realme XT smartphone goes up in flames but Realme attributes it to "external force"
Daniel R Deakin, 2020-06-23 (Update: 2020-06-23)