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Acemagic addresses recent Bing preload issue with software update

The AD08. (Source: Acemagic)
The AD08. (Source: Acemagic)
Acemagic has just responded to customer concerns following their discovery that a certain search engine could pre-install itself on some mini-PCs from the OEM with a potential solution. The issue affecting some of the brand's Intel-powered desktops allegedly originates from a third party, yet may now be fixed with new software direct from the company. In related news, Acemagic has released a new discount coupon as a gesture of goodwill.

Acemagic has now publicly acknowledged that some users might have been "troubled by privacy issues post-purchase" on the discovery that the Bing search engine was available to install on their new mini-PC out of the box. The OEM asserts that preloads such as this were included "without (our) explicit authorization" or foreknowledge by a "bulk installation system" supplier with which it has subsequently cut ties.

Nevertheless, the company has also announced that it is committed to taking responsibility for the problem itself. To that end, Acemagic has released a clean OS install tool for each of the PCs affected.

Each of these machines - the AK1 Plus RGB on Windows 11 Pro, the S1 on 11 Pro 22H2 and the AD08 powered by the Core i9-12900H processor and also on 22H2 - has its own custom version of this "exclusive" new solution, now available on the OEM's website.

In the meantime, Acemagic intends to maintain its aspiration toward integrity as an OEM with an "unwavering deliver high-quality, dependablemini-PCs by switching to a new supplier more likely to stick to its "transparency and user-centric values". 

In addition, the brand signals its contrition in (however inadvertently) failing those ideals by offering new and existing customers the chance to take $60 off their next online order on devices such as the Tank 03 with the checkout code ACEDMFS60 for an unspecified length of time.

Disclaimer: Notebookcheck is not responsible for price changes carried out by retailers. The discounted price or deal mentioned in this item was available at the time of writing and may be subject to time restrictions and/or limited unit availability.


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> Expert Reviews and News on Laptops, Smartphones and Tech Innovations > News > News Archive > Newsarchive 2024 01 > Acemagic addresses recent Bing preload issue with software update
Deirdre O'Donnell, 2024-01-16 (Update: 2024-01-16)