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Samsung Galaxy S10 5G users complain that their phones drop signal while switching to 4G

Galaxy S10 5G models may have a critical issue with their expensive new functions. (Source: Digital Trends)
Galaxy S10 5G models may have a critical issue with their expensive new functions. (Source: Digital Trends)
According to a new report in the Korean media, those who have bought Samsung's 5G edition of the Galaxy S10 face a significant new issue with these devices. It seems that these phones fail to connect to 4G when the new radio bands are not available. As they have separate antennas for both kinds of mobile data, this should not be happening.

The 5G roll-out has started in earnest in South Korea, with 3 major carriers offering the services. Despite their relatively exorbitant price-tags, as well as those of the very few phones that support them, they appear to be gaining momentum among customers in this country already. Unfortunately, these people have run up against what may be a significant problem with the Samsung Galaxy S10 5Gs they need to access the new radio bands.

The news outlet Business Korea claims that it has heard from several 5G users that their phones do not pick up 4G in the course of moving away from 5G coverage, or switching this option off. It may be particularly jarring, as the 4G Samsung Galaxy S10s and their predecessors exhibit no problem when transitioning from 3G to 4G in the same manner.

This report asserts that this issue affects users of all 3 networks involved in the provision of 5G in South Korea (namely SK Telecom, KT and LG U+). The article also claims that Samsung did in fact issue a software patch to enhance base-station signal reception on April 6, 2019. Nevertheless, the problem has allegedly continued unabated since that date.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 04 > Samsung Galaxy S10 5G users complain that their phones drop signal while switching to 4G
Deirdre O Donnell, 2019-04-12 (Update: 2019-04-12)