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Apple mired in new lawsuit over lack of iMac and MacBook dust-ingress protection

A MacBook's internals can accumulate dust in some areas. (Source: MacMedics)
A MacBook's internals can accumulate dust in some areas. (Source: MacMedics)
Apple is facing a lawsuit pressed by 3 plaintiffs in the United States. It concerns a claim that the company has breached Californian advertising and representation laws in selling Macbook and iMacs. These plaintiffs assert that Apple's allusions to longevity and robustness when marketing its devices are contrary to their experiences of reduced or impaired functionality in their devices.
Deirdre O Donnell,

Apple is facing a new lawsuit concerning the build quality and longevity of some of its products. It is being brought by 3 plaintiffs from different areas of the United States. Their argument is that Apple has broken Californian laws, and are thus guilty of false advertising, breach of contract and other similar charges. This is apparently because Apple markets its iMacs and MacBooks as devices with the assurance of superior build quality and longevity - an assurance the plaintiffs believe has been failed.

For example, these individuals have taken issue with the fact the many MacBook models are susceptible to dust ingress. This has been documented as resulting in such issues as keyboard failures, motherboard failures, CPU overheating and others leading to the premature decline in performance in the devices affected. To this end, the plaintiffs have argued, Apple should have incorporated dust filters into these laptops in order to live up to the premium design it promotes when selling these devices.

Furthermore, the 3 individuals' suit also alleges that some iMac screens develop cosmetic defects due (again) to dust ingress over time. The company strongly recommends that this is addressed through screen replacement by official Apple repair technicians, at costs that may be in the region of US$600. However, the suit seems to imply that Apple intentionally withholds the fact that the iMac's screen can be removed and cleaned from the inside with ease due to its magnetic attachments, thus rendering a replacement unnecessary, from customers.

The people behind the suit have also been reported to appeal to additional Apple customers with similar experiences. This could result in the conversion of their complaint into a class-action lawsuit. To date, Apple has declined to comment on this situation.


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Deirdre O'Donnell
Deirdre O'Donnell - Senior Tech Writer - 5116 articles published on Notebookcheck since 2018
I became a professional writer and editor shortly after graduation. My degrees are in biomedical sciences; however, they led to some experience in the biotech area, which convinced me of its potential to revolutionize our health, environment and lives in general. This developed into an all-consuming interest in more aspects of tech over time: I can never write enough on the latest electronics, gadgets and innovations. My other interests include imaging, astronomy, and streaming all the things. Oh, and coffee.
contact me via: LinkedIn
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2018 12 > Apple mired in new lawsuit over lack of iMac and MacBook dust-ingress protection
Deirdre O Donnell, 2018-12- 1 (Update: 2018-12- 9)