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Xiaomi announces a recall of its electric scooters

Mi Electric Scooter owners are being asked to check if their device should be included in a new product recall. (Source: Xiaomi)
Mi Electric Scooter owners are being asked to check if their device should be included in a new product recall. (Source: Xiaomi)
Xiaomi has issued a recall of its Mi Electric Scooter (or M365) product. This request to return items does not apply to all units of the personal transport accessory, however, but to a subset of the same sold in certain countries. These devices have a hardware fault that could affect their function and the safety of their users.

Xiaomi may be best known as a manufacturer of Android phones; however, it also makes and markets a range of electronics, devices and even appliances beyond this category. One example is the M365 electric scooter, which, as the OEM has claimed, is one of the most popular of this category on Earth. They are common among private users, and have also been taken up by urban ride-sharing services such as Lime and Bird.

Therefore, if something were to go wrong with such a product, a sizeable number of users could be affected. To this end, Xiaomi has instituted a recall for its Mi scooter, following the detection of a severe fault with these devices and how they function. Unlike the last potentially serious detriment to rider safety identified in relation to these products, this issue is hardware-based.

Luckily, this recall may not apply to 100% of these mini-vehicles everywhere. Xiaomi has found that a certain number of the product's units are subject to an increased chance that the main screw used to fix the scooter's upright component, which connects the handlebars to the rest of the machine, will come loose. The OEM has released details of where these units may be released worldwide; in addition, a user can check their Mi Scooter's serial number against those known to have the fault on a new Mi Global webpage.

Should such a check result in a match, the customer can authorize the receipt of an email from Xiaomi, apparently detailing how to obtain a repair of their unit at no charge. The company has stated that the recall will  begin on June 26, 2019, offering this service to affected customers in the United Kingdom, and thereafter on 1 July 2019 for those in other regions.


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Deirdre O Donnell, 2019-06-14 (Update: 2019-06-14)