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Samsung Galaxy S10 and S10+ got an update that locks users out randomly

Samsung Galaxy S10 and Galaxy S10+ (Source: UniverseIce on Twitter)
Samsung Galaxy S10 and Galaxy S10+ (Source: UniverseIce on Twitter)
The latest update for the Samsung Galaxy S10 and Galaxy S10+ locked its users out, requiring them to enter a PIN and restarting repeatedly no matter what they entered. Unfortunately, it looks like performing a Factory data reset is the only solution available for those affected by this issue.

The latest update that many Samsung Galaxy S10 and Galaxy S10+ received and applied turns out to be a tricky one: it comes with a severe bug that locks out the users out of their devices. The good news is that not all updated handsets are affected by this problem, so we are talking about a rather random issue.

For those unlucky enough to install the update and have their devices affected by the bug, this is what happens: after finishing the update, the handset restarts, and then asks for a PIN code (even when there was no PIN setup). No matter what the user enters, the handset will restart. And again. And again. And so on.

This problem was already reported quite a few times on Reddit and on Samsung's support forum. Sadly, the solution of the Samsung Care Ambassador known as Rydah — a Factory reset and nothing else — is not exactly what one would expect after buying a premium device.

As noticed by multiple users, the above is definitely not a solution since it wipes all personal data from the phone. The worst part of the story is that Samsung had recently decided to remove the ability to remote unlock using Find My Mobile and now released this bugged update that causes a problem which could have been avoided by using exactly that capability. Remains to see if Samsung will decide to address this properly with a password bypass remote unlock via tech support or will move on as if the "solution" mentioned earlier was enough.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 07 > Samsung Galaxy S10 and S10+ got an update that locks users out randomly
Codrut Nistor, 2019-07-12 (Update: 2019-07-12)
Codrut Nistor
Codrut Nistor - News Editor
Although I have been writing about new software and hardware for almost a decade, I consider myself to be old school. I always enjoy listening to music on CD or tape instead of digital files and I will not even get into the touchscreen vs physical keys debate. However, I also enjoy new technology, as I now have the chance to take a look at the future every day. I joined the Notebookcheck crew back in 2013 and I have no plans to leave the ship anytime soon.