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Samsung releases statement on Galaxy Fold display issues

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Samsung has issued a statement in response to Galaxy Fold review unit display failures. The Galaxy Fold is the first product from the company to ship with a foldable Super AMOLED Infinity display and is considered a halo product.
Sanjiv Sathiah,
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Samsung has responded to reports of its much-hyped Galaxy Fold review units suffering from display failures. In the cases of Dieter Bohn from The Verge and review Steven Kovach, it appears to have been a genuine fault with the new cutting-edge foldable Super AMOLED Infinity display. However, in at least a couple of other cases including YouTuber Marques Brownlee and Mark Gurman from Bloomberg, the reviewers took off a protective layer that was meant to stay in place.

Samsung’s statement reads:

A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.

Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.

At this stage, Samsung says it also intends to proceed with the launch of the device as planned, which means paying customers should still get theirs in the next week or so. Needless to say, news of display failures among reviewers, self-inflicted or otherwise, will be concerning for those coughing up $US1980 for the Galaxy Fold. That said, the Galaxy Fold ships with Samsung Care Plus for extended warranty protection included, which should help offer some peace of mind.

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Sanjiv Sathiah
Sanjiv Sathiah - Senior Tech Writer - 1254 articles published on Notebookcheck since 2017
I have been writing about consumer technology over the past ten years, previously with the former MacNN and Electronista, and now Notebookcheck since 2017. My first computer was an Apple ][c and this sparked a passion for Apple, but also technology in general. In the past decade, I’ve become increasingly platform agnostic and love to get my hands on and explore as much technology as I can get my hand on. Whether it is Windows, Mac, iOS, Android, Linux, Nintendo, Xbox, or PlayStation, each has plenty to offer and has given me great joy exploring them all. I was drawn to writing about tech because I love learning about the latest devices and also sharing whatever insights my experience can bring to the site and its readership.
contact me via: @t3mporarybl1p
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 04 > Samsung releases statement on Galaxy Fold display issues
Sanjiv Sathiah, 2019-04-18 (Update: 2019-04-18)