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OnePlus acknowledges ghost touch issue affecting some 7 Pro smartphones

OnePlus acknowledges ghost touch issue affecting some 7 Pro smartphones. (Image source: OnePlus)
OnePlus acknowledges ghost touch issue affecting some 7 Pro smartphones. (Image source: OnePlus)
Have you noticed ghost or phantom touch issues on your OnePlus 7 Pro? Well, the company has recognised it as an issue, and has issued a functionality limiting workaround for the time being.

The OnePlus 7 Pro scored 90% overall in our recent review and 93% for its display, both exceptional scores. We liked its notchless design and its excellent colour accuracy, the latter of which has been affirmed by DisplayMate in its OLED Display Technology Shoot-Out. However, numerous people online have reported experiencing ghost touches while using their handsets. This is not to be confused with display ghosting or OLED burn-in. So many people have reported this to OnePlus that it has recognised ghost touches as an issue, with the Global Product Operations Manager stating that "we have seen much feedback on this issue".

The company currently recommends turning off NFC as a temporary workaround and suggests that the issue is limited to "3rd party applications". However, multiple people on Reddit across several threads have remarked that switching off NFC does not stop ghost touches. One person has gone so far as to suggest that the issue could be caused by electromagnetic interference, as they have replicated it by placing their 7 Pro next to or on a wireless charger.

OnePlus has not currently given a timescale for when it plans to fix the ghost touch issue, just that it plans to do so "ASAP". OxygenOS 9.5.2 apparently introduced the bug, and people are still experiencing it on 9.5.5. The company is recommending that people report the issue in the feedback section of its community app or on its feedback forum. Let us know about your experiences of your OnePlus 7 Pro in the comments and whether you have encountered any ghost touch issues.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 05 > OnePlus acknowledges ghost touch issue affecting some 7 Pro smartphones
Alex Alderson, 2019-05-30 (Update: 2019-05-30)
Alex Alderson
Alex Alderson - News Editor - @aldersonaj
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.