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OnePlus 9 Pro owners complain of crippling overheating issues

Some OnePlus 9 Pro handsets suffer from overheating issues. (Image source: Izzy Jiang)
Some OnePlus 9 Pro handsets suffer from overheating issues. (Image source: Izzy Jiang)
The OnePlus 9 Pro has been shipping to people for about a week now, following its elaborate launch and extended marketing campaign. There are already countless complaints from people about their OnePlus 9 Pro handsets overheating, such as recording 4K videos or merely taking photos. OnePlus has already claimed that it is investigating the issue, but it is not a good start for the OnePlus 9 Pro.
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OnePlus promises a lot with the OnePlus 9 Pro, not least that it would offer exceptional camera performance. Early reviews have confirmed that this was more marketing speak on OnePlus' behalf than anything else, with the OnePlus 9 Pro unable to compete with similarly priced Apple, Samsung or Xiaomi flagships. Worse still for OnePlus, it has shipped some OnePlus 9 Pro handsets that overheat when recording 4K videos or even after taking half a dozen photos.

OnePlus has confirmed to The Verge that it is aware of the issue and that it should have a fix for it 'over the next few weeks'. According to The Verge, OnePlus hopes to address the issue with a system-wide software update. Until then, many OnePlus 9 Pro handsets will be hamstrung in many tasks, including those that OnePlus boasted were some of the Pro's strongest areas.

According to some reports, the OnePlus 9 Pro starts overheating about a minute into recording a 4K video, or after taking five or six photos. Worse still, it is only possible to continue taking photos or videos when the device has cooled itself, which is less than ideal.

It is unclear what component or components trigger the overheating issue, but our tests determined that the OnePlus 9 Pro throttles the Snapdragon 888 heavily during prolonged load. The OnePlus 9 Pro is not alone in struggling to keep the Snapdragon 888 cool though, as we discovered when testing the Mi 11. Mind you, we were unable to reproduce the overheating described on Twitter and the OnePlus Forums, so not every device is affected.

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Alex Alderson
Alex Alderson - Senior Tech Writer - 4265 articles published on Notebookcheck since 2018
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.
contact me via: @aldersonaj
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2021 04 > OnePlus 9 Pro owners complain of crippling overheating issues
Alex Alderson, 2021-04- 9 (Update: 2021-04- 9)