Notebookcheck

Updated | Dell confirms that it is fixing the XPS 15 9570 GPU issue that it previously denied existed

The Dell XPS 15 9570 (Source: Dell)
The Dell XPS 15 9570 (Source: Dell)
Dell has backtracked on its decision that the XPS 15 9570 does not have an NVIDIA GPU issue. The company has informed us that it is working on a fix that it aims to roll out via an updated BIOS by the end of this month.
Update: Dell changes its tune once again.

Working For Notebookcheck

Are you a techie who knows how to write? Then join our Team!

Currently wanted: 
German-English-Translator - Details here

The NVIDIA GPU issues from which some XPS 15 9570 laptops have been suffering may be coming to an end. In a climbdown from what Dell told us privately two weeks ago, a representative has informed us that its Product Engineering Team are working to fix the power limit throttling that some NVIDIA GPUs have been experiencing since the introduction of BIOS 1.3.1.

In a private message, a Dell representative said that:

"The issue should be fixed with the next Bios update. You can expect the new Bios to be released by [the] end of December."

Presumably, Dell will name the next revision BIOS 1.6.1 or 1.7. While this update sounds encouraging, we will of course subject the revised BIOS to a series of NVIDIA GPU tests when it is released to verify Dell's assurances.

We should also stress that the recent BIOS 1.6 release does not contain any NVIDIA GPU related fixes of which we are aware. We will be testing our XPS 15 9570 laptops on BIOS 1.6 too just in case there are any changes that the company has not announced.

Update

Unfortunately, Dell has seemingly changed its mind over when it is releasing the next BIOS release. In a subsequent private message, a representative commented that:

"As of now, we do not have an update on the BIOS update release...There should be an update soon."

We hope that "soon" still means the end of this month, but that remains to be seen. The representative also stated that Dell is "confident" that the next BIOS release will resolve the NVIDIA GPU issue, but the wording of the latest update is less than encouraging that it will see the light of day before the new year.

Please let us know in the comments if you have experienced otherwise or if you have contacted Dell about dedicated GPU issues with any of its laptops.

Read all 14 comments / answer
static version load dynamic
Loading Comments
Comment on this article
Please share our article, every link counts!
> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2018 12 > Updated | Dell confirms that it is fixing the XPS 15 9570 GPU issue that it previously denied existed
Alex Alderson, 2018-12-19 (Update: 2018-12-19)