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Frank Azor claims that Dell has fixed many DPC latency related issues

The XPS 15 9570 has been plagued with numerous issues since its launch. (Image source: Dell)
The XPS 15 9570 has been plagued with numerous issues since its launch. (Image source: Dell)
The saga of the XPS 15 9570's latency issues rumbles on. Frank Azor, the Vice President & General Manager of Alienware, Gaming and XPS at Dell, has tweeted that recently updated Realtek audio drivers should fix DPC-related issues for many XPS 15 9570 machines, while an upcoming BIOS revision should resolve its underlying causes.

Another month goes by, and Dell is still sowing seeds of hope that it is edging closer to fixing the DPC latency issues that have affected some XPS 15 9570 laptops and other XPS machines. DPC, or Deferred Procedure Call, allows drivers to activate tasks and the system to prioritise them. However, buggy or poorly written drivers can hog resources by making numerous DPC instructions, which can cause audio stutters and glitches as the system struggles to prioritise audio playback over multiple instructions from other sources.

Dell has been quiet on its progress with addressing these issues having redirected all DPC-related updates to its social media team last month, and prevented one of its engineering technologists from doing so. However, Frank Azor has since tweeted that XPS 15 9570 owners should install a set of recently updated Realtek audio drivers as "many cases have been resolved with these". You can find the driver files on Dell support or go directly to the US download page here.

Azor also claimed that Dell will be issuing a new BIOS revision within two weeks, which will "solve most of the other root causes" of these DPC-related issues. We remain sceptical as the company said back in October that they would be fixed "soon" and it has a history of delaying XPS 15 9570 BIOS releases.

As always, we shall keep you updated with any further news or changes. Please let us know if the update audio driver has resolved any of the audio glitches and stutters that have been affecting your XPS 15 9570.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 04 > Frank Azor claims that Dell has fixed many DPC latency related issues
Alex Alderson, 2019-04- 5 (Update: 2019-04-12)
Alex Alderson
Alex Alderson - News Editor - @aldersonaj
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.