Notebookcheck

PSA | Dell offers to replace swelling XPS 15 9550 batteries for free, even if out-of-warranty

Swelling batteries in the XPS 15 9550 have caused displacement of trackpads rendering them useless. (Source: User Crashnorun on the Dell Support Forum)
Swelling batteries in the XPS 15 9550 have caused displacement of trackpads rendering them useless. (Source: User Crashnorun on the Dell Support Forum)
There were problems with batches of 84Wh batteries in the XPS 15 9550 that led to the battery bulging and pushing against the trackpad. Once the swelling was bad enough, it not only hindered the trackpad function but also posed a safety hazard. Users are now reporting that Dell is now finally accepting out-of-warranty battery replacements for the XPS 15 9550.

Working For Notebookcheck

Are you a loyal reader of notebookcheck? Are you a techie who knows how to write? Then join our Team!

Especially wanted: 
English-Swedish-Translator - 
Details here
Review Editor - 
Details here
News Editor - Details here

 

 

 

 

 

 

Users of the Dell XPS 15 9550 are starting to report that Dell is now honoring claims of free battery replacements — even if the notebook is officially out-of-warranty or devoid of any service plan. Customers need to lodge a support ticket with Dell using the device's Service Tag, after which the company will send a shipment box to their address. Users cannot just send in the battery alone but must ship the entire laptop in the provided box. 

Customers who had the 84Wh battery have been constantly reporting on the Dell Support Forum (as well as reddit) about issues regarding the trackpad popping out and Dell not doing enough to find the root cause of the problem. At one point, Dell did seem to acknowledge that the trackpad displacement could be due to a swollen battery but offered no assurance of replacement. This prompted customers to unhappily seek out third-party alternatives or buy refurbished batteries. New 84Wh and even the 97Wh batteries used in the more recent XPS 15 9560 were on back-order around the time this issue was widely reported, meaning that even if someone wanted to spend money on buying a genuine Dell battery they'd be out of luck. 

Luckily though, Dell seems to have finally acknowledged this issue and is offering free replacements for the defective battery even if the laptop is out-of-warranty. Although you might need to send in the whole laptop, it is still better than being denied service for what is clearly a lapse in Dell's battery quality control. Currently, the free battery replacement applies to only XPS 15 9550 users. If you have similar symptoms with a different model, check up with Dell Support at the earliest. In the interest of safety, we urge all notebook users to periodically check for any bulging near the battery area and immediately lodge a support ticket to get the battery replaced at the earliest. We also recommend that users contact the official support channels for getting their battery replaced and not rely on third-party vendors.

Swollen Dell 84Wh battery in the XPS 15 9550 (Source: User Ford_Power on the Dell Support Forum)
Swollen Dell 84Wh battery in the XPS 15 9550 (Source: User Ford_Power on the Dell Support Forum)

Source(s)

Read all 1 comments / answer
static version load dynamic
Loading Comments
Comment this article
Please share our article, every link counts!
> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 09 > Dell offers to replace swelling XPS 15 9550 batteries for free, even if out-of-warranty
Vaidyanathan Subramaniam, 2017-09-10 (Update: 2017-09-10)
Vaidyanathan Subramaniam
Vaidyanathan Subramaniam - News Editor
I am a cell and molecular biologist and computers have been an integral part of my life ever since I laid my hands on my first PC which was based on an Intel Celeron 266 MHz processor, 16 MB RAM and a modest 2 GB hard disk. Since then, I’ve seen my passion for technology evolve with the times. From traditional floppy based storage and running DOS commands for every other task, to the connected cloud and shared social experiences we take for granted today, I consider myself fortunate to have witnessed a sea change in the technology landscape. I honestly feel that the best is yet to come, when things like AI and cloud computing mature further. When I am not out finding the next big cure for cancer, I read and write about a lot of technology related stuff or go about ripping and re-assembling PCs and laptops.