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Surface Pro users complain of random shut-offs

The Surface Pro features improved performance, battery life, and design over the Surface Pro 4. (Source: Microsoft)
The Surface Pro features improved performance, battery life, and design over the Surface Pro 4. (Source: Microsoft)
Microsoft has confirmed that some Surface Pro units are being affected by sudden and random hibernation — though other users assert the laptop is simply turning off abruptly, causing them to lose work.

Microsoft's Surface Pro was revealed at the company's #surface event in Shanghai on May 23 with shipments starting in late June. While not considered a formal Surface Pro 5 due to its mostly iterative improvements, the Surface Pro has been solidly reviewed by most outlets (ours included). Like many of Microsoft's products, however, it seems that there are still some bugs to be worked out post-launch. While the Surface Pro 3 and 4 suffered from battery life, sleep, and throttling issues, the Surface Pro seems to have a problem with falling into sudden hibernation.

According to posts on the Microsoft support forum, Surface Pro devices are "shutting off randomly" without warning and regardless of any power settings set by the user. A Microsoft representative replied stating "We are aware of a small group of customers reporting a scenario with their new Surface Pro in which the device inadvertently hibernates. We are investigating this issue." At the time of writing, 269 people also marked that they had the same issue as the original poster.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 07 > Surface Pro users complain of random shut-offs
Douglas Black, 2017-07- 8 (Update: 2017-07- 8)
Douglas Black
Douglas Black - News Editor
Douglas Black is a technology analyst, teacher, writer, and DJ. He is also Managing Editor of UltrabookReview.