Surface Pro users complain of random shut-offs

Microsoft's Surface Pro was revealed at the company's #surface event in Shanghai on May 23 with shipments starting in late June. While not considered a formal Surface Pro 5 due to its mostly iterative improvements, the Surface Pro has been solidly reviewed by most outlets (ours included). Like many of Microsoft's products, however, it seems that there are still some bugs to be worked out post-launch. While the Surface Pro 3 and 4 suffered from battery life, sleep, and throttling issues, the Surface Pro seems to have a problem with falling into sudden hibernation.

According to posts on the Microsoft support forum, Surface Pro devices are "shutting off randomly" without warning and regardless of any power settings set by the user. A Microsoft representative replied stating "We are aware of a small group of customers reporting a scenario with their new Surface Pro in which the device inadvertently hibernates. We are investigating this issue." At the time of writing, 269 people also marked that they had the same issue as the original poster.

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