Notebookcheck

Complaints growing regarding excessive backlight bleed on Surface Pro 2017

A comparison between the Surface Pro 4 and a faulty Surface Pro 2017 showing the excessive backlight bleed on the latter. (Source: Surface Guy)
A comparison between the Surface Pro 4 and a faulty Surface Pro 2017 showing the excessive backlight bleed on the latter. (Source: Surface Guy)
Microsoft uses their line of Surface devices to help set an example for OEMs; however, their quality control appears to have slipped a bit as over 200 users have claimed on the Microsoft forums that their devices are showing excessive backlight bleed.

Over the last few generations Microsoft has targeted the premium end of the market with their line of Surface devices to help set an example for OEMs such as Dell. In earlier devices, their quality control had been fairly good; however, the Surface Pro 2017 has had problems with hibernation, thermal throttling, and now a growing number of complaints about excessive screen bleed.

While it isn't unusual to have a slight bit of brightness around the edge of a laptop or tablet display when showing a dark background, some new Surface Pro devices seem to have what has been described as "... looking something like the fading sun on the horizon". On units with this problem, it appears to always show on the edge where the keyboard connects regardless of orientation, likely due to where the backlight is positioned.

Frustrated user "Surface Guy" has started a thread on the Microsoft Answers forum, which at the time of writing has 218 users claiming to have the same issue. Since backlight bleed on cheaper devices is often seen as a fact of life, it remains to be seen if Microsoft will consider this as a fault worthy of replacement on their premium devices.

Source(s)

static version load dynamic
Loading Comments
Comment on this article
Please share our article, every link counts!
> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 07 > Complaints growing regarding excessive backlight bleed on Surface Pro 2017
Craig Ward, 2017-07-19 (Update: 2017-07-19)
Craig Ward
Craig Ward - News Editor
I grew up in a family surrounded by technology, starting with my father loading up games for me on a Commodore 64, and later on a 486. In the late 90's and early 00's I started learning how to tinker with Windows, while also playing around with Linux distributions, both of which gave me an interest for learning how to make software do what you want it to do, and modifying settings that aren't normally user accessible. After this I started building my own computers, and tearing laptops apart, which gave me an insight into hardware and how it works in a complete system. Now keeping up with the latest in hardware and software news is a passion of mine.