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Microsoft fixes Surface Pro 3 battery issues with software update

Microsoft fixes Surface Pro 3 battery issues with software update
Microsoft fixes Surface Pro 3 battery issues with software update
The problem was found to be completely software related with a free firmware update now available for all affected users.

A number of Surface Pro 3 owners were complaining on Microsoft forums a few months back about seemingly sudden battery problems with their tablets. Purportedly, some battery packs were beginning to drain much more quickly and abruptly even after just one year of ownership.

The worst case scenario would have been a costly recall or replacement, but the issue thankfully came down to software. According to Microsoft, the Windows operating system on "a limited number of Surface Pro 3 devices" were misrepresenting the capacity of the battery and thus prevented the user from charging it any further. The company has made an analogy to a car fuel gauge misrepresenting how much gas is actually left inside the vehicle.

The official support page now provides specific instructions for those with affected units. An official firmware update as of 8/29/2016 should fix the issue without any further inconvenience to the user.

This particular battery issue isn't the first power-related problem for the Surface Pro series. Microsoft recently recalled faulty power cords for a range of older Surface Pro devices earlier this year.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2016 09 > Microsoft fixes Surface Pro 3 battery issues with software update
Allen Ngo, 2016-09-10 (Update: 2016-09-10)
Allen Ngo
Allen Ngo - US Editor in Chief
After graduating with a B.S. in environmental hydrodynamics from the University of California, I studied reactor physics to become licensed by the U.S. NRC to operate nuclear reactors. There's a striking level of appreciation you gain for everyday consumer electronics after working with modern nuclear reactivity systems astonishingly powered by computers from the 80s. When I'm not managing day-to-day activities and US review articles on Notebookcheck, you can catch me following the eSports scene and the latest gaming news.