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Samsung and Best Buy face US lawsuit over 4K QLED TVs

A lawsuit against Samsung in the US alleges that some of its TVs sold via Best Buy lacked advertised features. (Image source: Samsung)
A lawsuit against Samsung in the US alleges that some of its TVs sold via Best Buy lacked advertised features. (Image source: Samsung)
A class action lawsuit has been filed in the US against Samsung and Best Buy over 4K OLED TVs. The filing alleges that some TVs sold were missing advertised features like the Motion Xcelerator Turbo+ gaming tool. It remains to be seen precisely how many customers have been affected.
Home Theater Business

Samsung and Best Buy are facing a class action lawsuit in the US over some QLED 4K TVs. A report from Korean media outlet Yonhap News Agency suggests that the lawsuit was filed on Monday, July 3rd, by Ray Kim Law in the California Central District Court.

The Rodriguez v. Samsung Electronics America, Inc. et al case claims that certain Samsung QLED 4K TV models lacked advertised features. These included Motion Xcelerator Turbo+, a proprietary tool which enhances gameplay by reducing blur without increasing lag; the feature works at up to 4K@120Hz. Another gaming tool the lawsuit alleges was missing is FreeSync, a dynamic synchronization feature to remove screen tearing through a variable refresh rate. Ray Kim Law also suggests that some affected TVs were missing an HDMI 2.1 port.

It remains unclear precisely which models were affected and how many units were sold by Best Buy. If you are looking to buy a Samsung QLED 4K TV from Best Buy, we recommend checking other sources, such as the Samsung website, to ensure that the model has all the advertised features. For example, smaller TVs commonly lack the more advanced tools available in the range-topping versions.

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Polly Allcock, 2023-07- 5 (Update: 2023-07- 5)