Lenovo finally acknowledges Legion Go BIOS bricking issues and confirms affected devices should be repaired "free of charge"

Around a month ago, several Lenovo Legion Go users started reporting that their handhelds were becoming unusable after installing BIOS version N3CN42WW. The reports continued to grow, and Lenovo eventually quietly removed the BIOS update from its website. However, the company did not initially provide an explanation for what was causing the problem or what affected users should do.

The situation became even more frustrating for some owners because those with bricked devices were reportedly being asked to pay for repairs, despite the problem appearing after installing Lenovo's own BIOS update. Now, the company has finally provided an update and clarified how affected users should be treated.

Lenovo gives an update on BIOS version N3CN42WW

In a post on the Lenovo Forums, a Lenovo employee said the company managed to reproduce the issue in its European L2.5 lab. The problem occurred on all three devices tested, although other teams were able to install BIOS N3CN42WW without experiencing any problems.

According to Lenovo, this suggests the issue could be connected to a specific component used on the motherboard in certain production batches, or that certain conditions are required for the problem to occur. The company is still investigating the exact root cause, but it has confirmed that the affected BIOS version has already been withdrawn from Lenovo's support page.

When asked what users should do since the problem was not caused by anything they did, the Lenovo employee mentioned the issue is not user error. While the root cause has not yet been identified, Lenovo has confirmed that users should not be blamed for the problem. As a result, affected devices should generally be handled under warranty. More importantly, even out-of-warranty devices should be repaired free of charge, although Lenovo advised customers to check their local laws.

This is a significant change from the situation reported by some Legion Go owners, who had previously been quoted high repair costs after their handhelds became bricked. If your Legion Go was affected by the N3CN42WW BIOS update, you should now contact Lenovo immediately and explain that the issue has been officially acknowledged as not being user error.