Capacitive controls might be fine when they are part of the smartphone display in your line of sight, but not so much when they are on the main screen of the car you're reaching for (ideally) blindly while driving.
They are one of the main sources of criticism for some cars produced by Volkswagen over the last few years, and may thus be an impediment to the adoption of the EVs in question, especially among those less inclined to switch from ICE vehicles.
Now, the marque's head of design Andreas Mindt has just admitted that that kind of in-car control is a "mistake" that will "never, ever" be replicated within the automaker again.
Mindt asserts that the company will be re-introducing physical controls for 5 specific functions within a given car: fan speed, heating for both the driver and front passenger; media volume and hazard lights. They are to be found on the steering wheel as well as along the bottom of the main display.
The first car with such an updated UI is to be the ID. 2all, Volkswagen's upcoming ~$30,000 EV. Therefore, its even more affordable successor the ID. Every1 might make the same switch on its debut.