Samsung recalling all Galaxy Note 7 units sold so far
Samsung Galaxy Note 7 arrived on the market less than a month ago, and it received a lot of positive reviews. Unfortunately, what appeared to be an isolated incident caused by a defective third-party cable adapter ended up as a series of blown-up battery cases that the South Korean giant is taking very seriously.
In a statement issued earlier today, Samsung highlighted they are taking every incident reported by its users "very seriously" and, "In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue." As of September 1st, Samsung was informed about no less than 35 cases and took a drastic decision.
First of all, Galaxy Note 7 sales have just been stopped. However, Samsung also reveals that "For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks." This means no less than 2.5 million units worldwide.
All in all, this is a big effort for Samsung, but also helps them score a lot of points in the "customer satisfaction" department.