Samsung Galaxy Note 7 Replacement: Many choosing to stick with Note 7
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Half of all recalled Galaxy Note 7 smartphones sold in the U.S. have been exchanged through Samsung’s voluntary recall. Additionally, 90 percent of Galaxy Note 7 owners have been opting to receive the new Galaxy Note 7 since the phones became widely available on Wednesday, September 21.
DJ Koh, President of Mobile Communications Business, Samsung Electronics:
"Just over three weeks ago, Samsung committed to a global replacement program for the Galaxy Note 7. Last week, that program began for the majority of markets and the progress is encouraging. Our focus now is to make sure that all affected devices are replaced as quickly and efficiently as possible."
According to Samsung, initial Galaxy Note 7 customer response has been strong since initiating the global replacement program:
- Around 90 percent of Galaxy Note 7 users have been choosing a new Galaxy Note 7 since products became widely available.
- More than 60 percent of all recalled Galaxy Note 7 phones sold in the U.S. and Korea have been exchanged through the program.
- In Singapore, more than 80 percent of customers have participated in the exchange program, which started on September 17.
"We are humbled by our customers’ loyalty to the Galaxy Note7 device,” Koh added. "This is why we want them to take advantage of their local replacement program so that they can continue to feel confident and excited every time they reach for their Galaxy Note7 device."
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