Galaxy Note 7: More trouble for Samsung
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Following reports that some logistics companies don't want to transport those Samsung Galaxy Note 7 devices with a faulty battery as they might be dangerous, Samsung has to fear further problems: Korean authorities have demanded new security measures.
New Galaxy Note 7 may only be sold after the battery manufacturer has installed measures to screen every single battery with X-ray to find out if they are working correctly. Some weeks ago, the whole affair started with faulty Lithium-ion batteries bursting into flames, forcing Samsung to call back all Samsung Galaxy Note 7 smartphones that had already been sold. Samsung was also asked to check every single battery again before they install them. If these measures will further delay the go-to-market of the Galaxy Note 7 remains unclear.
The Korean Authority for Technology and Standards (KATS) also asked Samsung to prolong the time period for customers to return their Galaxy Note 7 to the vendor, to get their money back or exchange their phone for a smartphone from another manufacturer. This time period originally ended this Monday.
Logistics companies like FedEx refused to transport faulty devices back to Samsung as they are potentially dangerous. This resulted in an uproar from customers as they would only get a new Samsung Galaxy Note 7 once the old device had reached Samsung. Customers also claim that Samsung's service is not giving out loan units as promised. At the moment, Samsung is trying to resolve the issues.
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