Nintendo Support addresses Switch 2 HDMI cables missing from console's box

The layout of the Switch 2 packaging has proven too mysterious for some buyers. After receiving complaints about a missing HDMI cable, Nintendo Support has issued a response. The company shared an unboxing video that reveals exactly where each accessory sits.

An elusive HDMI cable

There is no evidence that Nintendo routinely forgets to bundle extras with the console. Nevertheless, the confusion prompted the manufacturer to provide guidance. A post on the Japanese social media account explains:

We sometimes receive inquiries from customers who have purchased the Nintendo Switch 2, saying, 'The HDMI cable was not included in the box’

A linked help article contains a video and a description of each section of the packaging. The top compartment holds the handheld itself, next to the left and right Joy-Con 2. For whatever reason, gamers seem to overlook the section underneath. That’s where the ultra-high-speed Switch 2 HDMI cable is found adjacent to straps for the controllers.

Players have less trouble locating the Joy-Con 2 grip, Switch 2 dock, AC adapter, and charging cable in the bottom compartment. Regardless, most social media replies question why the clarification was necessary. They also make fun of the slow pace of the unboxing video, which takes several minutes to address the issue.

An easily replaceable accessory

For buyers who still can’t track down the accessory or need a replacement, there is nothing unique about the Switch 2 HDMI cable. Still, it has advantages over the cable bundled with the original handheld. It’s 5 feet long and meets the HDMI 2.1 spec, supporting enough bandwidth for a 4K/60 Hz signal. Higher refresh rates are possible at lower resolutions.

The cable is primarily used to connect the Switch 2 dock to a TV. Unfortunately, no alternative will enable VRR (Variable Refresh Rate) to minimize screen tearing during fast-paced gameplay. It’s another common question posed to Nintendo Support, since the company initially suggested it was an option.