Update | New OnePlus Nord 2 explodes and results in an accident to owner; OnePlus reaches out
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Update: OnePlus has returned with a statement on the issue.
“Our top priority is the health and safety of our customers. We reached out to the concerned user immediately after hearing about this incident and initiated a thorough internal investigation. The results indicate that the damage to this device was caused by an isolated incident involving external factors and not due to any manufacturing or product issue. However, we remain in close touch with this user and have offered our support to address their concerns and ensure their wellbeing.
We would like to assure our customers that our products undergo thorough quality and safety tests, including various levels of pressure and impact tests, to ensure they are up to industry-leading standards and remain safe to use.”
It's explosions season apparently. The last few months have seen multiple reports of phones spontaneously going up in flames, mostly from Xiaomi. Yet another such incident has now surfaced, only this time on OnePlus's recently released OnePlus Nord 2.
According to now-deleted tweets by the victim's husband, Ankur Sharma, the owner of the device appears to have taken the phone—five days old at the time—on a cycle ride. The worst happened without warning, with the device going up in flames. The explosion seems to have caused an accident promptly, resulting in the device's owner requiring medical aid.
While images of the phone post-explosion exist, as mentioned before, the source tweets have now been deleted. All that remains are second-hand reports as well as screenshots of the original tweet we were able to snag before it was taken down. The images show extensive damage to the phone, and heavily hint towards the explosion originating at the battery region. The usual, then.
For what it's worth, though, OnePlus appears to be handling this quite well, with the company reaching out to Ankur with a mostly sympathetic message.
Hi Ankur. We are gutted to hear about your experience. We are deeply concerned and want to make it up to you. We request you to connect to us over a direct message so that we can make amends and turn this around for you. https://t.co/Y6rHuMwu8J— OnePlus Support (@OnePlus_Support) August 1, 2021