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Microsoft makes the new Surface Laptop 3 repairable for its enterprise customers

Microsoft makes the new Surface Laptop 3 repairable for its enterprise customers
Microsoft makes the new Surface Laptop 3 repairable for its enterprise customers
The first generations of the Surface Laptops were good laptops, but they had some drawbacks. One of them was that it was nearly impossible to repair these devices, as Microsoft used to glue the chassis shut. With the new Surface Laptop 3, Microsoft will now improve the repairability of its laptops to make them more attractive for enterprise customers.
Benjamin Herzig,

The Microsoft Surface brand does not generally target the average consumer. Instead, it targets groups like students and the enterprise sector. Problem is: These target groups have some conflicting interests and targeting them with the same device can be difficult. Enterprise customers for example care for serviceability of their laptop, as they have to be repaired quickly in the case of a defect. Students meanwhile care more for a thin and attractive design than the repairability of their laptops.

When it released the original Surface Laptop, Microsoft clearly favored students with their design choices. The Surface Laptop 1 and Microsoft Surface Laptop 2 offered seamless, thin designs, but as we quickly found out (thanks to iFixit's tear-down), these devices were almost impossible to repair. Even skilled technicians could only access the innards by destroying part of the Alcantera palmrest.

For Microsofts enterprise customers, this clearly was a serious drawback. Accordingly, the company made the new Microsoft Surface Laptop 3 easier to repair, as it announced yesterday during its Surface event. As Gizmodo notes though: Even with the new possibility to repair the device at all, it is still pretty hard to do it.

Still: It is a pretty significant event that Microsoft course corrected on repairability, because the Windows giant used to be terrible in this area. Users can have hope that the new Surface Laptop 3 will fare better in iFixit's teardown than its predecessor, which scored zero points out of 10. (Surface Laptop 2 on sale now at Amazon)

Source(s)

Gizmodo

iFixit

Microsoft

 

 

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 10 > Microsoft makes the new Surface Laptop 3 repairable for its enterprise customers
Benjamin Herzig, 2019-10- 3 (Update: 2019-10- 7)
Benjamin Herzig
Benjamin Herzig - Editor
In 2010 I started to get more and more involved with technology, especially notebooks have been my passion ever since. Of course I came across the detailed tests of Notebookcheck very quickly. With time I learned more and more about notebooks and started writing small reviews about notebooks in forums and blog pages. To earn some extra money during my studies I turned my hobby into my profession and joined the team of Notebookcheck in 2016. My personal interest is especially in business notebooks.