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Game-changing PlayStation 5 DualSense controller's adaptive triggers reportedly suffering from malfunctioning springs

Several users report failure of the DualSense controller's adaptive trigger mechanism. (Image Source: Sony)
Several users report failure of the DualSense controller's adaptive trigger mechanism. (Image Source: Sony)
Several players have reported on ResetEra and Reddit about faulty adaptive triggers on their PlayStation 5 DualSense controllers. The cause, which is being attributed to a dislodged or broken spring in the mechanism, can be temporarily fixed, but the best resort is to opt for a warranty claim.
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The PlayStation 5's DualSense controller offers new levels of immersion thanks to adaptive triggers that can vary their feedback depending on in-game actions. Astro's Playroom was one of the first games showcased to make good use of adaptive triggers. However, not all gamers seem to be having a great time. Several users have reported that their adaptive triggers have started malfunctioning or have broken down completely.

A post by user EeK9X at the Resetera forums notes, 

A few days ago, I was swinging around in Miles Morales when I felt the R2 snap and immediately become looser. It was as if whatever was causing the trigger to "resist" broke, causing it to go back to being a regular, non-adaptive trigger.

Now, considering that I have less than 50 hours of playtime on the PS5 and have always taken good care of my devices, this was unexpected, to say the least. So, I started researching to see how widespread this issue was. And I'd say it's pretty widespread."

There seem to be several posts on Reddit documenting this problem as well. Apparently, the issue can be traced to a spring being dislodged from its location (can be seen from 9:32 in the embedded video below).

EeK9X wrote that discussing the issue with phone support did indicate that problems with DualSense controllers and adaptive triggers weren't isolated cases. It is possible that Sony may redesign the adaptive trigger mechanism to be more robust and last longer in future productions of the DualSense controller if too many complaints pour in.

According to a Reddit post by user u/mofftarkin33, a temporary workaround is possible by reinstalling the spring backwards. It is also possible to disable the adaptive mechanism in the PS5 settings so that they function like regular triggers. That being said the best course of resolution is to claim warranty and get a replacement controller directly from Sony.

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Vaidyanathan Subramaniam
Vaidyanathan Subramaniam - Managing Editor - 1355 articles published on Notebookcheck since 2012
Though a cell and molecular biologist by training, I have been drawn towards computers from a very young age ever since I got my first PC in 1998. My passion for technology grew quite exponentially with the times, and it has been an incredible experience from being a much solicited source for tech advice and troubleshooting among family and friends to joining Notebookcheck in 2017 as a professional tech journalist. Now, I am a Lead Editor at Notebookcheck covering news and reviews encompassing a wide gamut of the technology landscape for Indian and global audiences. When I am not hunting for the next big story or taking complex measurements for reviews, you can find me unwinding to a nice read, listening to some soulful music, or trying out a new game.
contact me via: @Geeky_Vaidy
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 12 > Game-changing PlayStation 5 DualSense controller's adaptive triggers reportedly suffering from malfunctioning springs
Vaidyanathan Subramaniam, 2020-12-29 (Update: 2020-12-29)