Former Microsoft exec Laura Fryer calls out Sony’s quiet PS5 DRM changes are akin to 'hitting itself'

A former Microsoft executive took to YouTube to give her two cents on what she describes as a self‑inflicted issue in how the company interacts with its PlayStation users. Laura Fryer previously worked at Microsoft Game Studios as an executive producer. She says Sony is actively making the same mistake over and over again.

The company is rolling out policy updates that are surprising fans, potentially eroding trust. Despite this, the PS5 is outselling the Xbox Series X|S, and Sony is practically winning the current console generation.

In her YouTube video, “Sony Please Stop Hitting Yourself! Why Quiet Changes Backfire,” she focused on Sony’s recent digital policies, which were implemented out of the blue, and explained exactly what’s wrong with them. 

In her video, Fryer said, “Sony PlayStation recently made a quiet change to how digital games work. When you buy a new digital game, the console needs to connect to the internet once and ‘phone home’ within about 30 days to check that you legitimately own it. After that one check, the game works normally offline forever. No monthly login is required, and older games that you own aren’t affected.”

However, she stressed the exact issue that upset players: Sony made no announcements. Fryer continued, “The problem is that Sony didn’t clearly communicate it or announce it up front. Many players saw a scary 30‑day timer in their games and panicked. They naturally started thinking that Sony would take away the games they paid for or force constant internet access. It felt sneaky. It felt like the company was quietly tightening control over what a gamer owns.”

Sony later issued a statement that the mandatory 30‑day check was meant to prevent users from committing refund scams, but the damage had already been done by the discreet update. 

She concluded her message with a heartfelt request: “I guess I just long for the Sony that made the right call and did the right thing when Xbox was pushing their online DRM mess. Go back to being that Sony, the one that felt like they were on our side.”

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