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25 percent of Surface Pro owners will experience reliability issues, claims Consumer Reports

25 percent of Surface Pro owners will experience reliability issues, claims Consumer Reports
25 percent of Surface Pro owners will experience reliability issues, claims Consumer Reports
Meanwhile, Apple is sitting happily at first place for having the most reliable laptops and tablets.

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The Surface Pro tablets are often considered to be some of the best Windows tablets currently available in the market. Nonetheless, the family has been falling victim to numerous hardware issues including a history of faulty chargers, falling battery capacity, and heavy performance throttling. Now, the latest survey from Consumer Reports is sure to be yet another PR hurdle for Microsoft to overcome.

According to Reuters, the independent magazine surveyed 90000 customers who own a laptop or tablet and has found that 25 percent of those who own a Surface device reported issues within just two years of ownership. These problems include freezes, shutdowns, and touchscreen responsiveness according to Consumer Reports electronics editor Jerry Beilinson.

Microsoft has already responded to the results claiming that its own data "differ significantly" from those published by the non-profit magazine. While we wish we could side with the manufacturer, there's no denying that the Surface tablets have had their fair share of notable problems underneath their excellent first impressions. The fact that the Microsoft tablets are nearly impossible to service and disassemble makes it even more of a headache for general consumers.

See our full reviews on the latest Surface Pro including the Core m, Core i5, and Core i7 SKUs for more information on the series.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 08 > 25 percent of Surface Pro owners will experience reliability issues, claims Consumer Reports
Allen Ngo, 2017-08-10 (Update: 2017-08-11)
Allen Ngo
Allen Ngo - US Editor in Chief
After graduating with a B.S. in environmental hydrodynamics from the University of California, I studied reactor physics to become licensed by the U.S. NRC to operate nuclear reactors. There's a striking level of appreciation you gain for everyday consumer electronics after working with modern nuclear reactivity systems astonishingly powered by computers from the 80s. When I'm not managing day-to-day activities and US review articles on Notebookcheck, you can catch me following the eSports scene and the latest gaming news.