Consumer Reports doesn't want you to buy a Surface Book 2
Consumer Reports is a nonprofit magazine that promises unbiased product evaluations from laptops to automobiles and more. Unlike media reviews, the organization performs extensive consumer surveys to gauge product reliability and buyer satisfaction before wholly recommending something popular. Thus, it was a bit shocking to learn that the organization is already giving the Surface Book 2 the cold shoulder just hours after the official reveal.
Speaking to Benzinga on the Surface Book 2 launch, Consumer Reports spokesperson James McQueen says they will "... not be able to recommend it" due to the poor reliability history of the Surface family as a whole. The magazine reported back in August that one in every four Surface Pro owner surveyed would experience major software or hardware issues including touchscreen responsiveness, shutdowns, and freezes. Microsoft later refuted the independent study claiming that the data is "unreliable" and do not match Microsoft's in-house statistics.
Even after considering the potential issues regarding the Surface series and the associated recalls, it's fairly preemptive for a nonprofit magazine to call out negatively on the Surface Book 2 prior to any direct first-hand experiences with the device. In fact, it suggests that the magazine is already holding a biased outlook once reviews begin circulating next month.
Both the 13.5-inch and 15-inch Surface Book 2 SKUs will start shipping early November for a starting price of $1500 or $2500 depending on the size.
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