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Microsoft acknowledges that some Surface Book 2 laptops are experiencing an NVIDIA dGPU disconnection issue

The Microsoft Surface Book 2. (Image source: Microsoft)
The Microsoft Surface Book 2. (Image source: Microsoft)
Microsoft has acknowledged that some Surface Book 2 laptops are experiencing NVIDIA dGPU disconnects following the Windows 10 May 2019 Feature Update. If you have already updated your Surface Book 2 to Windows 10 version 1903 then you are out of luck, as Microsoft currently has no workaround other than to prevent all devices from updating to the latest version of Windows.

Bad news Surface Book 2 owners, the Windows 10 May 2019 Feature Update can break the NVIDIA GPU in your machine. The good news? Microsoft has acknowledged it has as an issue and is actively working on resolving it. The company released the update in late May but took until July 12 to recognise the problem.

Essentially, version 1903 of Windows 10 can cause the NVIDIA dGPU to disappear from Device Manager, meaning that the system can no longer "see" the hardware. This then forces the system to fall back on its integrated GPU, typically an Intel UHD Graphics 620, which can cause some performance intensive apps and games to crash or fail to open.

Currently, Microsoft's proposed workaround is to restart the afflicted device or scan for hardware changes from within Device Manager. Essentially, the company is telling customers to turn it off and on again until it fixes the issue.

Worse still, there is nothing that you can do if you have already upgraded to Windows 10 version 1903 other than re-installing an older version of Windows or restoring from a backup. Microsoft is currently preventing all Surface Book 2 laptops from upgrading to the May 2019 Feature Update, with its next steps being:

We are working on a resolution and will provide an update in an upcoming release.

Let us know in the comments if you have experienced any dGPU issues with your Surface Book 2. We would also be interested to hear whether you have found any workarounds of your own.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 07 > Microsoft acknowledges that some Surface Book 2 laptops are experiencing an NVIDIA dGPU disconnection issue
Alex Alderson, 2019-07-15 (Update: 2019-07-15)
Alex Alderson
Alex Alderson - News Editor
I got my first smartphone aged 11, my first PC aged 12 and I have been tinkering with electronics ever since. I like to keep abreast of the latest news and technology, which inevitably leads me to switch my laptop and phone every few months. When I'm not writing for Notebookcheck, you will find me seeking out new coffee shops, bars and trying to find some hidden gems in record stores.