OnePlus 6 trade-in program throws up an unpleasant surprise
OnePlus offers a trade-in program wherein a customer can exchange an older handset for cashback or a voucher for the estimated price, which can then be used to purchase a new OnePlus 6 device. However, it turns out that buyers who have opted into the program have been receiving multiple vouchers for the total value of the cashback. So what's the big deal you ask? Well, OnePlus allows only one voucher to be used for completing the trade-in and you're left with no other option but to use the other vouchers for buying something else like an accessory, for example.
The issue came to light when a buyer tried to exchange his OnePlus 3T and was quoted a voucher value of 160 GBP split across three voucher codes worth 100 GBP, 50 GBP, and 10 GBP. The program only allows spending one of those vouchers against a purchase on the OnePlus store thereby preventing buyers from utilizing the full 160 GBP voucher value against the purchase of a OnePlus 6.
I have taken part in the trade-in program using my 3T.
I managed to get a 160GBP value worth voucher in return.
I tired to use the voucher to buy a new OP6. however, the 160GBP value is divided into 3 different voucher but I can only use 1 at a time.
I cant use the 160GBP worth voucher to buy a new OP6. whats the point of the trande-in then!?" — G_Freddy_Lao_LwLz
Luckily, the user could grab OnePlus' attention and was re-issued a single 160 GBP voucher, which was then apparently used to redeem against the OnePlus 6.
Thanks for the heads-up @SoniaB
Hi @G_Freddy_Lao_LwLz , our platform team is working on this issue. To get things resolved faster, I have already passed your information to our CS team and they will send you a £160 voucher." — David Y. Community Manager
However, users are continuing to report split vouchers on the OnePlus forums.
The OnePlus 6 garnered a respectable 90% rating in our reviews even though it is only a marginal improvement of the highly successful OnePlus 5T. OnePlus could be looking to splitting the vouchers as a ploy to sell their accessories along with the phone in which case the offer does not technically qualify as a 'trade-in'. We aren't judging the merits or demerits of the company's strategy but only wish they were a bit more transparent in this regard so users would be in a better position to decide whether to trade-in their phones at OnePlus or at a third-party shop.