Mexican telecoms provider Telcel accused of physically blocking Xiaomi Mi 10T Pro dual-SIM tray with glue and plastic insert

A Xiaomi Mi 10T Pro user going by the name of Foxhoundelta has reported some alleged immoral practices by the Mexican telecoms firm Telcel. It seems the user wanted to utilize the dual-SIM feature of the Mi 10T Pro only to discover that the SIM tray had been blocked with a piece of plastic and glue. The user also accuses Telcel of saying that the Mi 10T Pro is not dual-SIM capable and that the feature has also been blocked via software.

Telcel, which is owned by the massive América Móvil corporation that has over 280 million wireless subscribers, has frequently been accused of subpar business practices and is one of the most-complained about companies on the consumer website Apestan.com. The Telcel product page for the Xiaomi Mi 10T Pro does not mention its dual-SIM nature either, although Xiaomi has pointed out that dual-SIM support availability “may vary between markets”.

Variance or not, telecoms providers should not be physically tampering with smartphone units without the knowledge of the end user. According to Foxhoundelta’s complaint, it’s not just plastic and glue blocking the dual-SIM feature either, as a software block means unlocking the Mi 10T Pro’s ROM would be required as well. Report source XiaomiAdictos has contacted Telcel in regard to this lamentable situation.

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