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Mexican telecoms provider Telcel accused of physically blocking Xiaomi Mi 10T Pro dual-SIM tray with glue and plastic insert

The Xiaomi Mi 10T Pro is capable of 5G connections. (Image source: Xiaomi - edited)
The Xiaomi Mi 10T Pro is capable of 5G connections. (Image source: Xiaomi - edited)
A Mexican telecommunications company called Telcel has been accused of unethical practices in regard to blocking the dual-SIM capability of the Xiaomi Mi 10T Pro. A user has claimed that the provider used glue and a plastic insert to physically prevent dual-SIM usage with the Mi 10T Pro and has also blocked the function via software too.
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A Xiaomi Mi 10T Pro user going by the name of Foxhoundelta has reported some alleged immoral practices by the Mexican telecoms firm Telcel. It seems the user wanted to utilize the dual-SIM feature of the Mi 10T Pro only to discover that the SIM tray had been blocked with a piece of plastic and glue. The user also accuses Telcel of saying that the Mi 10T Pro is not dual-SIM capable and that the feature has also been blocked via software.

Telcel, which is owned by the massive América Móvil corporation that has over 280 million wireless subscribers, has frequently been accused of subpar business practices and is one of the most-complained about companies on the consumer website Apestan.com. The Telcel product page for the Xiaomi Mi 10T Pro does not mention its dual-SIM nature either, although Xiaomi has pointed out that dual-SIM support availability “may vary between markets”.

Variance or not, telecoms providers should not be physically tampering with smartphone units without the knowledge of the end user. According to Foxhoundelta’s complaint, it’s not just plastic and glue blocking the dual-SIM feature either, as a software block means unlocking the Mi 10T Pro’s ROM would be required as well. Report source XiaomiAdictos has contacted Telcel in regard to this lamentable situation.

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Mi 10T Pro SIM tray. (Image source: XiaomiAdictos)
Mi 10T Pro SIM tray. (Image source: XiaomiAdictos)
Mi 10T Pro SIM tray. (Image source: XiaomiAdictos)
Mi 10T Pro SIM tray. (Image source: XiaomiAdictos)
Mi 10T Pro SIM tray. (Image source: XiaomiAdictos)
Mi 10T Pro SIM tray. (Image source: XiaomiAdictos)
Mi 10T Pro SIM tray. (Image source: XiaomiAdictos)
Mi 10T Pro SIM tray. (Image source: XiaomiAdictos)

Source(s)

XiaomiAdictos (in Spanish) & Telcel (in Spanish) & Mi UK & AmericaMovil & Apestan (in Spanish)

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Daniel R Deakin
Daniel R Deakin - Managing Editor News - 2276 articles published on Notebookcheck since 2012
My interest in technology began after I was presented with an Atari 800XL home computer in the mid-1980s. I especially enjoy writing about technological advances, compelling rumors, and intriguing tech-related leaks. I have a degree in International Relations and Strategic Studies and count my family, reading, writing, and travel as the main passions of my life. I have been with Notebookcheck since 2012.
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 12 > Mexican telecoms provider Telcel accused of physically blocking Xiaomi Mi 10T Pro dual-SIM tray with glue and plastic insert
Daniel R Deakin, 2020-12-20 (Update: 2020-12-20)