Microsoft accuses Newegg of selling pirated Windows 10 keys
Buying software online can be a tricky experience, particularly if bought from a new or unknown seller. However, there is now increasing disquiet on Reddit about Windows 10 OEM keys being sold by Newegg. There have been multiple posts on other forums like the Microsoft Community and on Anandtech dating back to 2013, but a recent post on Reddit has gained so much attention that the mods on r/buildapc have been chasing Newegg for answers. The company has reportedly responded too.
The first thread, which was started by u/aeraventia and currently has over 17,500 upvotes and has been stickied, alleged that two Windows 10 Home OEM keys bought from Newegg had failed to activate. Interestingly, these keys were sold by Newegg and not a third-party seller. The affected Redditor contacted Microsoft and was told by a representative that both keys had been pirated and were not genuine Microsoft products. There are hundreds of similar negative reviews on Newegg, which are echoed on Amazon by people who have had bad experiences with OEM keys that were sold by Amazon Digital Services.
This issue appears to be more than just online chatter too. Reportedly, a Newegg Media Representative has stated that the company will 'mail a physical replacement of Windows 10 Home or Pro versions' to those who have had issues with Windows 10 Home keys sold by Newegg. Moreover, Newegg has supposedly set up an inbox to deal with such issues. It appears then that Newegg has recognised that there is an issue.
Interestingly, some people have reported the OEM keys will only work when inputted prior to Windows 10 being installed and not from within the Activation menu in Settings. It is worth keeping in mind that Microsoft has been having Windows 10 activation issues in recent weeks, but it is unclear whether the Newegg issue is related.
Microsoft has a counterfeit software reporting page for those who have inadvertently purchased pirated Microsoft software, but the issue here does not seem clear cut currently; the Newegg keys may prove not to be pirated.
What are your experiences? Let us know in the comments.