Ford EV catches fire while driving, company blames external factors

Warranty claims can be tricky, and they more often than not leave consumers at the mercy of manufacturers or warranty service providers. A prime illustration of this is a recent case between a car owner and Ford Motor Company, where the company refused a warranty claim after a fire.

The affected owner — Chase Roberts — took to Facebook in a post made on October 22 to call out the carmaker over what he regards as an unfair judgment. According to him, his relatively new Ford Mustang Mach-E caught fire while he was driving. He proceeded to put in a warranty claim and the vehicle spent two months at the dealership before Ford finally sent an engineer to inspect the car.

The engineer arrived at the scene and inspected the vehicle for 15–30 minutes, then, without a formal report announced that the fire was caused by an outside source. The company then emailed him saying: “Based on our inspection, we believe the damage was caused by an external factor and is not covered under warranty. Ford will be of no further assistance.”

With few options left on the table, Chase took to social media, making multiple posts about the incident in a bid to bring attention to the matter. Some of the commenters shared similar stories, while some advised him to intensify his efforts.

Some time ago, we covered a similar story involving a Xiaomi device that exploded while in use, only for Xiaomi to blame it on external sources as well.