Bendgate 2.0: Former senior Apple executive reportedly returned iPad Pro due to defects
Michael Gartenberg is a former employee of Gartner, Jupiter Research and Apple. In fact, his status as a former senior marketing director with the latter made his apparent public attitude to the iPad Pro all the more damning. Recently, Gartenberg claimed to have "returned his iPad" on Twitter in relation to a "clear, noticeable bend".
Admittedly, Gartenberg did not mention which iPad model it was that he returned. However, it is also true that the iPad Pro 2018 has been at the center of a controversy regarding the tendency of its ultra-thin metal chassis to bend readily under relatively light conditions. These conditions may include normal shipping and handling, as there are reports that these brand-new, US$799+ products are turning up to be deformed in the way Gartenberg describes out of the box.
As if to add salt to this new injury to Apple's reputation, Gartenberg's recent timeline indicates that this is not the first but the second iPad he has returned due to this issue. In fact, the former Apple executive noted that his second purchase was "worse than the first". Gartenberg also referenced the "tolerance" another current Apple employee, Dan Riccio, reportedly stipulated in an email to a disgruntled Apple fan for how much bending is acceptable in a new iPad Pro. Gartenberg likened the situation to that of a company that sells monitors not expecting customers to complain about units with dead pixels. Admittedly, he has a point there.
Michael Gartenberg via Twitter