Apple offers free repairs on iPad Pro's Smart Keyboard for three years
Apple has long been known for the stellar build quality of its products and excellent customer service. Unfortunately, the Smart Keyboard accessory for the 9.7-inch and 12.9-inch iPad Pros is playing to only one of the company’s strengths.
Due to what an internal memo refers to as “functional issues,” Apple will extend the warranty attached to the Smart Keyboard. Some defects that have been reported include sticking keys, connection errors, magnetic connection failures, and other errors that severely impair or cripple usage. The extended warranty will cover Smart Keyboards for the Late 2015 12.9-inch iPad Pro and the Early 2016 9.7-inch iPad Pro. The original warranty only covered the first year of use (like the warranties Apple provides for its other products) but will be extended to cover three years from the time of purchase. The Cupertino giant will also offer refunds to customers who purchased a replacement keyboard that would have otherwise been covered.
It’s good to see Apple moving to correct an error on their part. While it’s frustrating to have a non-working device (that’s also very expensive), buyers can have a bit more peace of mind knowing that they can get a replacement or repair at no cost.