Notebookcheck

Apple offers free repairs on iPad Pro's Smart Keyboard for three years

Apple will cover the Smart Keyboard for a full three years. (Image: Apple)
Apple will cover the Smart Keyboard for a full three years. (Image: Apple)
Due to "functional issues," Apple will extend the replacement and repair warrant for the iPad Pro's Smart Keyboard to three years from the date of purchase.

Apple has long been known for the stellar build quality of its products and excellent customer service. Unfortunately, the Smart Keyboard accessory for the 9.7-inch and 12.9-inch iPad Pros is playing to only one of the company’s strengths.

Due to what an internal memo refers to as “functional issues,” Apple will extend the warranty attached to the Smart Keyboard. Some defects that have been reported include sticking keys, connection errors, magnetic connection failures, and other errors that severely impair or cripple usage. The extended warranty will cover Smart Keyboards for the Late 2015 12.9-inch iPad Pro and the Early 2016 9.7-inch iPad Pro. The original warranty only covered the first year of use (like the warranties Apple provides for its other products) but will be extended to cover three years from the time of purchase. The Cupertino giant will also offer refunds to customers who purchased a replacement keyboard that would have otherwise been covered.

It’s good to see Apple moving to correct an error on their part. While it’s frustrating to have a non-working device (that’s also very expensive), buyers can have a bit more peace of mind knowing that they can get a replacement or repair at no cost.

Source(s)

static version load dynamic
Loading Comments
Comment on this article
Please share our article, every link counts!
> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 05 > Apple offers free repairs on iPad Pro's Smart Keyboard for three years
Sam Medley, 2017-05- 9 (Update: 2017-05- 9)
Sam Medley
Sam Medley - Review Editor - @samuel_medley
I've been a "tech-head" my entire life. After graduating college with a degree in Mathematics, I worked in finance and banking a few years before taking a job as a Systems Analyst for my local school district. I started working with Notebookcheck in October of 2016 and have enjoyed writing news articles and notebook reviews. My areas of interest include the business side of technology, retro gaming, Linux, and innovative gadgets. When I'm not hunched over an electronic device or writing code for a new database, I'm either outside with my family, playing a decade-old video game, or sitting behind a drum set.