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Apple may replace your broken iPad 4 with an iPad Air 2

Instead of repairing your iPad 4, service techs may replace it with an iPad Air 2. (Image source: iFixit)
Instead of repairing your iPad 4, service techs may replace it with an iPad Air 2. (Image source: iFixit)
Customers that bring in an iPad 4 for repairs to authorized Apple service centers or Apple stores may have their device replaced with an iPad Air 2.

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Talk about getting bumped to first class.

With the release of the 5th generation iPad, the stock of older devices is starting to dwindle. Apple stores and authorized repair technicians are starting to face supply shortages for older tablets like the iPad 4. In order to combat this problem, Apple is now authorizing repair staff to replace broken 4th generation iPads with the newer iPad Air 2, according to an internal memo.

Customers that bring in an ailing iPad 4 may also get a bump in storage as a bonus; while the iPad Air 2 is no longer sold by Apple (the iPad 5 replaced it last month), the latest models sold were 32 GB or 128 GB devices. That means that 16 GB or 64 GB iPad 4’s could get replaced with a higher capacity iPad Air 2.

Keep in mind that this policy does not constitute blanket coverage. Whether or not a replacement should be issued is still up to the individual managers’ discretion. However, given Apple’s track record of long term device support (most tablets and phones are support for about 5 years), it wouldn’t be surprising to see this policy widely adopted across the country. Also, keep in mind that there may be some additional cost for the repair or replacement of an iPad 4; don’t expect to bring in a broken tablet and walk out with a free iPad Air 2.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 04 > Apple may replace your broken iPad 4 with an iPad Air 2
Sam Medley, 2017-04-17 (Update: 2017-04-17)
Sam Medley
Sam Medley - Review Editor - @samuel_medley
I've been a "tech-head" my entire life. After graduating college with a degree in Mathematics, I worked in finance and banking a few years before taking a job as a Systems Analyst for my local school district. I started working with Notebookcheck in October of 2016 and have enjoyed writing news articles and notebook reviews. My areas of interest include the business side of technology, retro gaming, Linux, and innovative gadgets. When I'm not hunched over an electronic device or writing code for a new database, I'm either outside with my family, playing a decade-old video game, or sitting behind a drum set.