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ASUS issues fatal software update for some ZenFone 6 units; offers motherboard replacement as a resolution

The ZenFone 6, a motherboard malfunction coming to a device near you. (Image source: ASUS)
The ZenFone 6, a motherboard malfunction coming to a device near you. (Image source: ASUS)
The ASUS ZenFone 6 won plaudits for its almost stock Android experience, but a recent software update has been causing havoc with some handsets. According to an ASUS engineer, the update has caused some motherboards to malfunction, resulting in crashes, reboots, bootloops or dead devices.

Unquestionably, ASUS did a great job with the ZenFone 6, with the device scoring an impressive 88% overall in our review last month. The device has plenty of positives, whether that be its almost bezel-less display, its flip camera or its 5,000 mAh battery. YouTubers like Dave Lee (Dave2D) extolled its software too, with ASUS moving towards a more stock Android experience with ZenUI 6.0.

While the ZenFone 6 may have a clean-looking OS, a recent firmware update has caused the motherboards in some units to malfunction. Specifically, this is v16.1220.1906.167, which ASUS released on July 22. The release notes detail a slew of fixes and improvements that improve the overall experience of the device.

The .167 update can cause some units to start crashing or randomly rebooting, with some getting stuck in a bootloop. Unfortunately, there currently appears to be no way of identifying whether your ZenFone is one of the affected units. Moreover, the only resolution is to send the device in for repair where ASUS technicians will replace the motherboard.

However, this does not necessarily seem a smooth experience, with some people on an accompanying Reddit thread complaining of waiting up to a month for a motherboard replacement. We cannot currently confirm the authenticity of this claim, but it is good to see ASUS owning up to an issue quickly, rather than letting spiral as some OEMs do.

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(Image source: PiunikaWeb)
(Image source: PiunikaWeb)
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2019 08 > ASUS issues fatal software update for some ZenFone 6 units; offers motherboard replacement as a resolution
Alex Alderson, 2019-08- 7 (Update: 2019-08- 7)
Alex Alderson
Alex Alderson - News Editor - @aldersonaj
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.