OnePlus 8 Pro: OnePlus confirms that the black crush issue is a hardware defect, offers replacements
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A few weeks ago, reports surfaced pointing out flaws in the display of the OnePlus 8 Pro. There were widespread complaints over green tint issues and a black crush problem. OnePlus promised to investigate the matter, and it would seem that the company has now made a decision.
Going by a post on the Reddit OnePlus forum, OnePlus has now acknowledged the black crush issue and is classifying it as a hardware defect. The company also gives buyers three options: repair, refund, or a replacement. That's about par for issues like this.
The post has been corroborated by other users on the forum. However, it remains unclear as to whether the company is taking the same stance on the green tint issue, as it's similarly a display problem. OnePlus has sent two updates to the OnePlus 8 Pro since the complains began, but the issue persists, supporting our initial assertion that it's a hardware defect as opposed to a software problem like on the Galaxy S20 Ultra.
We'll be sure to keep you updated on this.