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OnePlus 8 Pro: OnePlus confirms that the black crush issue is a hardware defect, offers replacements

The OnePlus 8 Pro. (Source: OnePlus)
The OnePlus 8 Pro. (Source: OnePlus)
Some OnePlus 8 Pro units suffer from well-documented green tint and black crush display issues. OnePlus is now acknowledging the latter to be a hardware defect, and is offering to repair, refund, or replace affected units.
Ricci Rox,

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A few weeks ago, reports surfaced pointing out flaws in the display of the OnePlus 8 Pro. There were widespread complaints over green tint issues and a black crush problem. OnePlus promised to investigate the matter, and it would seem that the company has now made a decision.

Going by a post on the Reddit OnePlus forum, OnePlus has now acknowledged the black crush issue and is classifying it as a hardware defect. The company also gives buyers three options: repair, refund, or a replacement. That's about par for issues like this.

The post has been corroborated by other users on the forum. However, it remains unclear as to whether the company is taking the same stance on the green tint issue, as it's similarly a display problem. OnePlus has sent two updates to the OnePlus 8 Pro since the complains began, but the issue persists, supporting our initial assertion that it's a hardware defect as opposed to a software problem like on the Galaxy S20 Ultra.

We'll be sure to keep you updated on this.

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Ricci Rox
Ricci Rox - Senior Tech Writer - 1853 articles published on Notebookcheck since 2017
I like tech, simple as. Half the time, you can catch me writing snarky sales copy. The rest of the time, I'm either keeping readers abreast with the latest happenings in the mobile tech world or watching football. I worked as both a journo and freelance content writer for a couple of years before joining the Notebookcheck team in 2017. Feel free to shoot me some questions on Twitter or Reddit if it so tickles thine fancy.
contact me via: @riccirox, LinkedIn
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 05 > OnePlus 8 Pro: OnePlus confirms that the black crush issue is a hardware defect, offers replacements
Ricci Rox, 2020-05- 2 (Update: 2020-05- 2)