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Not all it's cracked up to be? Galaxy S20 Ultra users now complaining of broken rear camera glass

One user claims his Galaxy S20 Ultra rear camera glass cracked despite being in this heavy duty case and not dropped. (Source: Samsung)
One user claims his Galaxy S20 Ultra rear camera glass cracked despite being in this heavy duty case and not dropped. (Source: Samsung)
Samsung’s Galaxy S20 Ultra was expected to be the Android enthusiast’s smartphone of choice in 2020, however, things don’t appear to be going too well for the high-end handset. Following reports of a range of issues plaguing the flagship handset in the past couple of weeks, a new report indicates cracked rear camera glass is now also emerging as a possible issue.
Sanjiv Sathiah,

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Samsung has been having something of a rough time of it lately, particularly with its 2020 flagship Galaxy S20 Ultra. The most expensive smartphone in the Galaxy S20 range, the S20 Ultra is starting to look as though it has been jinxed. One user’s horror story has been followed up with other reports of overheating issues and also a display issue where the screen takes on a green tint.

While Samsung believes the green tint issue can be addressed in a future software update, a software update can't fix a broken rear camera array. Complaints about seemingly randomly broken rear camera glass are starting to mount on Samsung’s US forums with customers complaining that they have no idea what might have caused the damage. The damage varies from hairline fractures to more dramatic damage as pictured at the top right of this article.

At this stage Samsung is treating the problem as user inflicted damage unsurprisingly, but it will be interesting to see if the problem is, in fact, widespread. Samsung has had its fair share of embarrassments in recent times with the exploding Galaxy Note 7 still in the memory as well as last year’s botched Galaxy Fold launch. The last thing it needs, particularly with a significant dip in smartphone demand thanks to COVID-19, is for the Galaxy S20 Ultra to pick up a ‘lemon’ tag.

 

 

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Sanjiv Sathiah
Sanjiv Sathiah - Senior Tech Writer - 1293 articles published on Notebookcheck since 2017
I have been writing about consumer technology over the past ten years, previously with the former MacNN and Electronista, and now Notebookcheck since 2017. My first computer was an Apple ][c and this sparked a passion for Apple, but also technology in general. In the past decade, I’ve become increasingly platform agnostic and love to get my hands on and explore as much technology as I can get my hand on. Whether it is Windows, Mac, iOS, Android, Linux, Nintendo, Xbox, or PlayStation, each has plenty to offer and has given me great joy exploring them all. I was drawn to writing about tech because I love learning about the latest devices and also sharing whatever insights my experience can bring to the site and its readership.
contact me via: @t3mporarybl1p
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 04 > Not all it's cracked up to be? Galaxy S20 Ultra users now complaining of broken rear camera glass
Sanjiv Sathiah, 2020-04-29 (Update: 2020-04-29)