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Fans pile on Samsung about Galaxy S20 Ultra issues

The Exynos 990 version of the Galaxy S20 Ultra has been beset by multiple problems. (Image source: Samsung)
The Exynos 990 version of the Galaxy S20 Ultra has been beset by multiple problems. (Image source: Samsung)
The Exynos 990 is having a rough ride of it currently. Not only did Samsung snub the chipset for its home market, but there has also been a slew of reports about a flurry of issues affecting the Galaxy S20 Ultra. With complaints about the Exynos 990 version of the device piling up online, it now seems that the US$1,400 flagship can no longer run Pokémon Go, either.

It is not going well for Samsung and the Exynos 990 versions of the Galaxy S20 series. While we have offered an alternative take on the chipset, even Samsung opted to release Qualcomm versions of the Galaxy S20 series in its home market of South Korea. Exynos 990 models seem to take better low-light photos than their Snapdragon 865 counterparts, though.

Nonetheless, there are reports of the Exynos 990 version of the Galaxy S20 Ultra being struck by a myriad of issues, as we reported a few days ago. Initially reported by one unlucky Galaxy S20 Ultra owner, several have now taken to Samsung Community forums to vent about their experiences with their handsets.

According to multiple reports, enabling 120 Hz and 5G causes some Galaxy S20 Ultra handsets to overheat and cripple battery life. Simple tasks like taking photos and playing games also cause high surface temperatures, apparently. There are frequent complaints of camera focusing issues, too.

Adding insult to injury, there are reports that Pokémon Go no longer works on the Galaxy S20 Ultra. Seemingly affecting all Exynos 990 versions of the Galaxy S20 series, version 0.170.0 and newer of the game crashes upon loading, as the video below demonstrates. While this may well be a developer issue though, as older versions of the game continue to work.


Samsung Community (1) (2) (3) via SamMobile & Wccftech

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Alex Alderson, 2020-04-14 (Update: 2020-04-14)