Microsoft Surface Pro 4 and Surface Book facing problems
Although the Surface Book and the Surface Pro 4 attract many customers, it seems both devices have been plagued by multiple issues. Fortunately, Microsoft managed to iron out some of them with software updates released via Windows Update, but the saga is far from over.
"For those of you who've had a less-than-perfect experience, we’re sorry for any frustration this has caused," reads a message by The Microsoft Surface Team published in its community forums. On the other hand, a Microsoft spokesperson admitted the problems to Engadget - "We know a small set of Surface Book and Surface Pro 4 customers are experiencing issues and addressing that is a top priority for us." According to the same Microsoft representative, the company has dedicated teams working on providing fixes "as quickly as possible" and new information will be shared in the support forums "as it becomes available."
Right now, the biggest problem of the two Surface devices is power management during sleep - even when the lid is down and standby is activated, they kept running as usual. A screen flickering glitch reported about two months ago has been fixed in the meantime. We will get back to the Surface Pro 4 and Surface Book as soon as Microsoft patches the power management problems as well.