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Microsoft Surface Pro 4 and Surface Book facing problems

Microsoft admits that Surface Pro 4 still has various issues
Microsoft Surface Pro 4
After a few software updates, both devices still face various issues and Microsoft recently apologized for them on its community forum.

Although the Surface Book and the Surface Pro 4 attract many customers, it seems both devices have been plagued by multiple issues. Fortunately, Microsoft managed to iron out some of them with software updates released via Windows Update, but the saga is far from over.

"For those of you who've had a less-than-perfect experience, we’re sorry for any frustration this has caused," reads a message by The Microsoft Surface Team published in its community forums. On the other hand, a Microsoft spokesperson admitted the problems to Engadget - "We know a small set of Surface Book and Surface Pro 4 customers are experiencing issues and addressing that is a top priority for us." According to the same Microsoft representative, the company has dedicated teams working on providing fixes "as quickly as possible" and new information will be shared in the support forums "as it becomes available."

Right now, the biggest problem of the two Surface devices is power management during sleep - even when the lid is down and standby is activated, they kept running as usual. A screen flickering glitch reported about two months ago has been fixed in the meantime. We will get back to the Surface Pro 4 and Surface Book as soon as Microsoft patches the power management problems as well.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2015 12 > Microsoft Surface Pro 4 and Surface Book facing problems
Codrut Nistor, 2015-12-17 (Update: 2015-12-17)
Codrut Nistor
Codrut Nistor - News Editor
Although I have been writing about new software and hardware for almost a decade, I consider myself to be old school. I always enjoy listening to music on CD or tape instead of digital files and I will not even get into the touchscreen vs physical keys debate. However, I also enjoy new technology, as I now have the chance to take a look at the future every day. I joined the Notebookcheck crew back in 2013 and I have no plans to leave the ship anytime soon.