Fitbit vows to fix Charge 5 fitness tracker connectivity issues
Fitbit has finally acknowledged that some Charge 5 fitness trackers are experiencing connectivity issues. First mentioned on Fitbit forums as early as January, it seems that there is no explanation for these issues; no software update appears to be the cause, for example.
Currently, there have been over 40 replies one thread, in which some people report that they have been living with connectivity issues for months. Also, the issue occurs when a Charge 5 is paired with an Android or iOS device. Sometimes, a reboot can resolve disconnection issues, but live and historic data synchronisation with the Fitbit app breaks whenever it happens. It is worth stressing that not all Charge 5 units are affected.
Regardless, a forum moderator states that Fitbit is 'working to bring a fix to all our affected members'. Unfortunately, the moderator has not confirmed when the fix will begin rolling out. Connectivity problems are not the only issues with the Charge 5, though. Apparently, Fitbit does not allow people to set non-US dates on the Charge 5, which seems rather basic. Presumably, the company will not keep people waiting beyond next month for a connectivity fix, although it remains to be seen how people can update their units if they will not reconnect to a paired smartphone.