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Dell adds a new service to its IT professional-focused Workforce Persona set

Which PCs to buy? If only Dell could help. (Source: Dell)
Which PCs to buy? If only Dell could help. (Source: Dell)
Today (May 19, 2020), Dell has introduced a whole slew of enterprise-level PCs. This may leave IT managers overwhelmed with options for a new or upgraded workplace fleet. However, the OEM also has a new service that wants to take this weight off their shoulders.

Dell has just announced a generation of new enterprise-grade PCs for 2020. However, the OEM does not intend to just leave it at that for potential clients; rather, it has augmented its Workforce Persona services accordingly. The new arrow in this quiver is called QuickStart, and has been developed to help those with purchasing duties within an organization buy it the best possible PCs, matched to each staff member.

The company's QuickStart does so by employing the 'Workforce Persona' part of its full title. This refers to groups of specific employee types developed at Dell. The service operates by gathering information from the IT manager in question to sort target users into these groups based on their professional activites as they relate to their work PCs, including app and resource usage patterns.

Once each of these "Dell workstyle personas" has been generated, QuickStart recommends new devices that "optimally align with the needs" of each one. This service, then, may help expedite decisions as to which machines to buy within a given organization. It will start to become available from today (May 19, 2020) via Dell Technologies' dedicated consulting website.


Dell Press Release

Dell Technologies Workforce Persona QuickStart
Creating a foundation for improved end user experience
The Dell Technologies Workforce Persona QuickStart service, the newest addition to the Workforce Persona Services portfolio delivered by Dell Technologies Services, provides commercial and enterprise businesses with a foundation for delivering personalized and optimized end user devices based on employee personas.
• How It Works: Digital and technology innovation are rapidly changing the modern workplace. Employees expect their work devices to perform as seamlessly as their personal devices. IT managers are responsible for delivering an optimized experience to employees, providing users with access to the right devices, applications and data for their roles.
The Dell Technologies Workforce Persona QuickStart service helps IT improve employee experience by assessing the existing end user computing usage patterns to help IT determine the client devices that would best align with their needs.
Service includes:
o Identifying existing employee needs based on applications used/not used, compute usage patterns and mobility metrics
o Segmenting end users into clearly defined groups based on those findings
o Mapping the groups to Dell Technologies workstyle personas
o Recommending client devices that optimally align with the needs of the personas
• Benefits: With Dell Technologies Workforce Persona QuickStart, commercial and enterprise businesses can:
o Create a foundation for improving end user experience with an End User Computing use case
o Determine what devices to deploy that will best support employees, regardless of workstyle or location
• Availability: Dell Technologies Workforce Persona QuickStart service is available today globally through either on-site or remote delivery

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> Expert Reviews and News on Laptops, Smartphones and Tech Innovations > News > News Archive > Newsarchive 2020 05 > Dell adds a new service to its IT professional-focused Workforce Persona set
Deirdre O Donnell, 2020-05-19 (Update: 2020-05- 8)