Apple launches iPhone 11 repair program: Free repairs for display issues
Various Apple handsets faced display and touchscreen issues in the past, and now it seems like some iPhone 11 units are going through the same ordeal. According to a new Apple Support page, the Cupertino-based tech giant "has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module" so they decided to start a display module replacement program that provides free repairs to eligible handsets.
The aforementioned support page reveals that the affected devices were manufactured during a rather long period that started in November 2019 and ended in May 2020. Obviously, not all iPhone 11 handsets manufactured during the given period were affected by this problem, but the number seems high enough to push Apple into starting this free repair program.
Those who want to get their devices repaired should find an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or simply contact Apple Support to arrange mail-in service via the Apple Repair Center. If the unit has any damage which might interfere with the repair, such as a cracked screen, that should be fixed before sending the phone for the free repair or will incur an additional cost.