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Apple launches iPhone 11 repair program: Free repairs for display issues

Apple iPhone 11 Pro after failed fall test (Source: Stiftung Warentest)
Apple iPhone 11 Pro after failed fall test (Source: Stiftung Warentest)
A small percentage of iPhone 11 displays may stop responding to touch input, and the cause of this problem has been discovered to be the display module. Thankfully, Apple is providing repairs free of charge as part of the recently introduced "iPhone 11 Display Module Replacement Program for Touch Issues."
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Various Apple handsets faced display and touchscreen issues in the past, and now it seems like some iPhone 11 units are going through the same ordeal. According to a new Apple Support page, the Cupertino-based tech giant "has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module" so they decided to start a display module replacement program that provides free repairs to eligible handsets.

The aforementioned support page reveals that the affected devices were manufactured during a rather long period that started in November 2019 and ended in May 2020. Obviously, not all iPhone 11 handsets manufactured during the given period were affected by this problem, but the number seems high enough to push Apple into starting this free repair program.

Those who want to get their devices repaired should find an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or simply contact Apple Support to arrange mail-in service via the Apple Repair Center. If the unit has any damage which might interfere with the repair, such as a cracked screen, that should be fixed before sending the phone for the free repair or will incur an additional cost.

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Codrut Nistor
Codrut Nistor - Senior Tech Writer - 5428 articles published on Notebookcheck since 2013
In my early school days, I hated writing and having to make up stories. A decade later, I started to enjoy it. Since then, I published a few offline articles and then I moved to the online space, where I contributed to major websites that are still present online as of 2021 such as Softpedia, Brothersoft, Download3000, but I also wrote for multiple blogs that have disappeared over the years. I've been riding with the Notebookcheck crew since 2013 and I am not planning to leave it anytime soon. In love with good mechanical keyboards, vinyl and tape sound, but also smartphones, streaming services, and digital art.
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 12 > Apple launches iPhone 11 repair program: Free repairs for display issues
Codrut Nistor, 2020-12- 5 (Update: 2020-12- 5)