eufy Omni C28 robot vacuum review: Capable mid-range robot vacuum without any gimmicks

With its average suction power, the Omni C28 is not going to win any awards in the cleaning department, but that doesn’t take away from its capabilities. For regular use cases with hardwood, laminate, or tile flooring, it does a perfectly sufficient job. For the most part, carpet cleaning is handled well. It does bump into objects when backing up, but the cleaning quality is unaffected. The eufy app is easy to use, and setting up scheduled tasks is a breeze. Plus, it monitors the various cleaning components of the robot vacuum and the base station, so maintenance is easy as well.

The Omni C28 robot vacuum from eufy is priced at $800, and there are bundles with cleaning solutions, extra dust bags, or a replacement kit. It is available via the eufy website and Amazon. At the time of publishing, there is a $300 discount on both platforms. 

A simple and straightforward unboxing experience. The package opens up to the setup instructions that are clear and easy to follow. The box includes the C28 itself, the emptying and cleaning station, a ramp, and the documentation.

The Omni C28 setup is fairly compact, and everything feels solid. The ramp is easy to install on the base, and the full setup process takes less than five minutes. With the Omni C28 in place, the eufy app needs to be downloaded to establish a Wi-Fi connection. Once connected and updated to the latest firmware, the robot can be sent on a mapping run. It is quite quick at recognizing obstacles and different rooms — more on that later — and the app allows for saving multiple maps for those who have multiple levels in their homes.

The eufy Omni C28 is a fairly new release, as it was unveiled alongside the Omni S2 flagship model. The Omni C28 is a lower-end offering from the brand, but it offers upgraded suction power over the older but similarly priced eufy X10 Pro Omni. It boasts 15,000 Pa suction power, which is not the strongest in this price range but is enough for picking up household dust and debris. It uses the company’s iPath 2.0 Smart Navigation system with LDS to quickly and accurately map out spaces.

The HydroJet Self‑Cleaning Roller Mop system is a combination of a scraper and 25 water jets that keep the mop clean in real-time. It also doesn’t use dual-round mops like a lot of other robot vacuums, but a roller mop instead. When going over hair and fur, the DuoSpiral Detangle Brush setup prevents the rollers from getting clogged.

For the most part, the Omni C28 can navigate around objects efficiently. It can reach the target zone or room quickly, after briefly positioning itself when coming off the base. The robot vacuum did not have any issues going under objects, though there weren’t any challenging, narrow spaces in my residence. It did struggle to climb the rug in the bedroom, even though the base is just 9 mm – 10 mm thick. The fibers, however, are 25 mm – 26 mm tall, so even though they are soft like fur, the total height exceeds what the Omni C28 is capable of traversing. That being said, in one instance, it eventually did manage to climb the rug, but wasn’t able to vacuum it. It couldn’t route to the zone, and after sending a notification, it tried to go back home, only to get stuck trying to find a way off the rug.

While the Omni C28 does a good job at avoiding obstacles head-on, we noticed that it would hit them when backing up. That was especially evident around table legs and in tighter spaces. This led to scratches on the body, and while the front has the protective shield, the back does not. This behaviour is due to the square design of the Omni C28, which makes it back up a little before trying to navigate out of a tight space. The scratches caused by metal are unfortunately permanent, as you can see in the images below.

As mentioned earlier, the 15,000 Pa suction power is not the strongest, but good enough for wooden or tile floors. Overall, the Omni C28 does a great job at cleaning dust and debris, with smart mapping, carpet detection, and self-cleaning. The dirt and mop roller keeps itself clean and can be easily detached for manual cleaning as well. Same with the side brushes, as hair does get tangled around them. As for carpets, as long as the pile height is within the threshold, the Omni C28 does an acceptable job. However, it does leave some dust bunnies on the platform of the base station, which need to be cleaned manually.