Some users report OnePlus 5 crashes when dialing 911

The OnePlus 5 has had a bug-filled launch. (Source: OnePlus)
The OnePlus 5 has had a bug-filled launch. (Source: OnePlus)
There is new concern shown by OnePlus 5 owners as allegations appear on reddit of phones rebooting when dialing 911. The cause of the bug is currently unknown, however OnePlus is in contact with those experiencing the issue to try and solve the problem as soon as possible.

Some users have been reporting on Reddit that their OnePlus 5 is rebooting when making a 911 call through the dialer. A video uploaded to Facebook reproducing the bug was posted as proof alongside the allegation. While this is a small subset of users, the bug is one with major implications due to the impact it could have in an emergency situation.

It is not clear what is causing the reboot, with OnePlus talking to affected customers to try and identify the issue. Users are speculating that since some countries emergency services numbers request a GPS location at the beginning of the call, that the bug may be related to GPS initialization.

It isn't unusual for a new product to have some bugs, however the number that have been suffered by the OnePlus 5 is unusual. While other bugs such as notifications being cleared or Windows 10 not recognizing the phone have been annoying, this one is potentially dangerous, and we hope that OnePlus is able to identify and solve the issue soon.

OnePlus would like any users experiencing this issue to contact them via email at [email protected]


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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 07 > Some users report OnePlus 5 crashes when dialing 911
Craig Ward, 2017-07-18 (Update: 2017-07-18)
Craig Ward
Craig Ward - News Editor
I grew up in a family surrounded by technology, starting with my father loading up games for me on a Commodore 64, and later on a 486. In the late 90's and early 00's I started learning how to tinker with Windows, while also playing around with Linux distributions, both of which gave me an interest for learning how to make software do what you want it to do, and modifying settings that aren't normally user accessible. After this I started building my own computers, and tearing laptops apart, which gave me an insight into hardware and how it works in a complete system. Now keeping up with the latest in hardware and software news is a passion of mine.